Apply Now    

CIB - WCOB KYC Support and Reporting Analyst

Req #: 170093152
Location: Bangalore East, KA, IN
Job Category: Operations
Potential Referral Amount: 20000 US Dollar (USD)

J.P. Morgan is a leading global financial services firm, established over 200 years ago:

o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.

o We have assets of $2.5 trillion and operations worldwide

o We operate in more than 100 markets.

o We have more than 243,000 employees globally.

Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.

Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.


J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.

Role Overview

This role is with the WCOB Support Team which sits in the CIB CAO Product Development Group. The team supports a global CIB multi-functional user base (~5,000 users) covering WCOB Operations, Sales and Compliance functions engaged with KYC due diligence requirements for both the onboarding of new business as well as the remediation of existing clients.

The team resolves business application queries for all users of the CIB CAO Controls application suite, partnering with the appropriate Technology teams to resolve issues of a technical nature.

The team is also responsible for;

• Creation of MIS reporting and the ongoing support of existing reports. 

• Application training

• Coordination of global “Model Office” testing

The team has a global presence in 7 locations (Singapore, Hong Kong, Bangalore, Bournemouth, Brooklyn, Tampa, Sao Paolo).

Core Responsibilities

• Resolve user issues for  the CIB CAO Controls application suite (12 apps)

• Identify issue themes and manage them through to resolution, ensuring clear communication and escalation

• Prioritize and maintain oversight of application issues being addressed by Technology

• Ensure that the Business teams maintain a good understanding of the application suite through active stakeholder engagement and the production and delivery of training materials and user guides

• Production of new MIS reports based on requirements from the business

• Support of existing reports.    

• Analyse reporting to automate and drive new reporting requirements to existing dashboards

• Review all application change releases and provide updated documentation and training for business users

• Providing application expertise to project teams within Product Development to ensure smooth roll-out of technical and operational changes

Primary Skills / Experience Required

• Experience of MIS reporting, SQL and Business Objects highly desirable

• Experience in dealing with Technology stakeholders

• Business application and business requirements and process knowledge

• Experience of working on structured project/program lifecycles

• Experience in Robotics / Automation

• Experience of facilitation of workshops with remote participants

• User/Application support function highly desirable

Soft Skills

• An open attitude towards sharing ideas and knowledge

• A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through

• Excellent listening, written and verbal communication skills, including facilitation, presentation and production of documentation appropriate to the audience

• The ability to shift perspective from high level 'Big Picture' to low-level detail

• Good prioritisation and time management

• The ability to present and absorb complex ideas quickly and accurately

• The ability to provide solutions to a tight deadline

• Self-managing

• Passion for the agenda:  strong desire to make a quick impact to the organization

• Partnership and relationship management:  must have ability to develop and maintain strong partnerships with numerous teams and key stakeholders

• Team player

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.