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Production Support - Equity Trading and Derivatives Markets

Req #: 170102995
Location: New York, NY, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)

J.P. Morgan Chase is a leading global financial services firm.  The firm is a leader in investment banking; financial services for consumers and businesses, transaction processing, asset and wealth management, and private equity.  Under the JPMC brand, the firm services millions of customers in the United States and abroad.  This includes many of the world's most prominent corporate, institutional and government clients.


About J.P. Morgan Corporate & Investment Bank


J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.


Outline of role – scope and purpose:

The position is for an experienced applications support resource that will be tasked to demonstrate technical and operational expertise to the North America Equities businesses of JPMorgan. The role requires working closely with both technology and business units to ensure the timely analysis and resolution of  issues raised in these businesses on a day to day basis. These businesses deal in a range of activities including algorithmic trading of equities to risk management of complex exotic products, with the help of several integrated applications.


The position entails the following responsibilities:

-Provide day-to-day technical expertise and operational support to obtain highest degrees of production stability for the Front Office / Middle Office applications.

-Support applications for end to end trade lifecycle including algorithmic trading, trade execution and booking, market data, derivatives risk management, etc.

-Establish working relationships with other members of  the Production Management team in other regions and across the organization as appropriate.

-Work with Application Development (AD) teams to implement fixes and improve stability.

-Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business and AD to improve reliability, stability and capacity management.

-Help monitor and improve monitoring of the trading application suite and proactively fix potential issues.

-Develop strong partnerships and communication channels with the businesses, AD, Plan and other team members.

-Translate production issues into technical defects and work on defect management.

-Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners.

-Engage with project teams through the project life, more towards go-live to ensure successful delivery.

Technical skills, knowledge and experience:

-3+ years experience in production support or application development in the financial services industry

-Equities and Derivatives product knowledge

-Good understanding of programming fundamentals

-Good analytical and problem solving skills.

-Experience in supporting Derivatives Risk & Trade management platforms

-Working knowledge of SQL and stored procedures (experience with Sybase Database preferred)

-Working knowledge of UNIX (experience with Linux preferred)

-Strong software and business systems design, analysis, development and support skills preferred

General skills/competencies:

-Excellent interpersonal relationship / teamwork skills

-Excellent communication skills (verbal and written) in English, providing clear problem descriptions

-Proven complex problem solving/management skills and a strong eye for detail

-Proactive individual showing eagerness to learn and a strong sense of ownership

-Ability to handle multiple competing tasks in an ordered manner, prioritizing to ensure business deliverables are met even under stressful situations

-Exhibit leadership behavior which supports the business and technology goals through creative thinking and strong problem management.


Formal Qualifications:

Must possess at least a Bachelor's degree in Engineering, Computer Science, Information Technology or Technology equivalent.

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