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CIB - Client On Boarding - Associate

Req #: 170101735
Location: São Paulo, SP, BR
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)
The KYC Scheduling, Coordination & Analytics team is currently looking for a LATAM based Associate to aide in the support and completion of the CIB LATAM KYC Remediation & Renewals population.  This will require the individual to work with various applications & extensive data to produce meaningful analysis to ensure that the LATAM local regulatory requirements are captured globally and reported to our relevant stakeholders and global teams in an effort to provide insight to progress, prioritization and / or projections for their respective teams.  In addition the individual should also be able to identify any anomalies and raise issues before the dissemination of records are scheduled to the Local LATAM teams.    This will entail cross checking / referencing various global reports and applications, such as Data Hub, CAT, Qlikview (KYC Dashboards), CDD/COLT & ECM to ensure that all reports / systems are aligned.
  • Provide thought leadership with respect to policies and processes related to the CIB client population.  
  • Proactive/self-starter with the ability to deliver value-added support to business partners and clients in a dependable, timely and accurate manner;
  • Support ad-hoc requests from senior managers, effectively communicating key messages and articulating meaningful insights digested from large datasets.  
  • Act as a partner to senior business and functional heads, anticipating needs and providing value add insights; understand the context in which analytics are being requested and provide thought leadership rooted in a deep understanding of the underlying data.
  • Ensuring appropriate controls are in place to manage the CIB client population.  
  • Escalate issues quickly and appropriately
  • Partner on the creation of key control reports, identifying exceptions and resolving issues with appropriate escalation as required.  
  • Ensure all output is provided in a manner that demonstrates complete data integrity, is clearly and comprehensively substantiated
Business Analysis
  • Partnering with Operations, Controls and Compliance senior managers
  • Be able to provide meaningful analysis
  • Understand and identify appropriate systems and processes through close liaison with process owners and technology partners, and ensure development of solutions in line with business requirements by working closely with the end state technology team.
  • Work to tight deadlines and deliver high quality analysis
  • Flexibility to handle multiple tasks and changing priorities
  • Quickly grasp and master new requirements and related knowledge.  
  • Detailed oriented, Logical, organized, communication (written and/or oral), Interpersonal skill and work on its own.
Main activities
  • Queue management
    • Schedule meeting with business/discuss prioritization
    • Deliver the meeting minutes
    • Perform internal FUPs
  • Analysis on client database (using vbscript, access and excel)
  • Identify and implement processes enhancements opportunities
  • Review and develop Standard Operational Procedures
  • KYC Protocol: Develop, train and perform enhancements in the user tool


    • Bachelor/College are mandatory: B.A., Economics, Engineering Degree or equivalent
    • Significant experience (5+ years) working with very large datasets in MS Excel
    • Advanced  Microsoft Excel Skills including use of if/then, date range, h- and vlookup formulas, creation of Pivot Tables for purposes of reporting and issue management.
    • Required to have VBA Skills.
    • Desired Microsoft Access Skills.
    • English and Portuguese fluency is mandatory. Spanish is a plus.
    • Efficient work style with attention to detail and a strong sense of urgency
    • Individual must be detail oriented and self-directing
    • Strong verbal and written communication skills are a must
    • Excellent analytical skills with close attention to detail
    • Excellent people skills and drive to get things done
    • Comfortable working as a team or individually to deliver results
    • Ability to multi-task more than one assigned project
    • Willingness to ask questions, challenge the process and seek out answers.  
    • Knowledge and prior experience in Client On Boarding and KYC activities is a plus
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