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CIB - Client On Boarding - associate

Req #: 170101740
Location: São Paulo, SP, BR
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)
  • Be part of a dedicated functional team for Client Onboarding for Latin America responsible to execute records in global systems and client documentation analysis as part of the approval of customers being onboarded, remediated and renewed.
  • The primary responsibility of the KYC Analyst Team Lead is to support the day to day management of the KYC process to onboard and renew KYC records to regulatory standards with high quality and while meeting tight deadlines.
  • This includes supporting the Onboarding Manager to manage relationships with a Front Office sub-LOB, prioritize and assign case work for the team, oversee calibration with Quality Control and Utility teams, and serve as the primary point of escalation for team members.
  • The KYC Analyst Team Lead manages a team of KYC Analysts across multiple locations, and may also perform KYC Analyst functions.
  • Supports Onboarding Manager’s overall LOB engagement strategy by working with a specific Front Office sub-LOB to develop strong partnerships, escalate issues, and eliminate roadblocks.
  • Supports Onboarding Manager to coordinate case prioritization, capacity planning, and assign cases to sub-LOB team members. Includes organizing engagement with Front Office by client families, across new onboardings and renewals.
  • Manage calibration with Utility for case scheduling and hand-offs to KYC Analyst team.
  • Manage team calibration with Quality Control (QC) to close the feedback loop on quality checked records and make corrections to KYC record.
  • Monitor team productivity and quality reports and take action as needed to maintain agreed SLAs.
  • Teamwork with other supporting areas such as Legal, Compliance, Internal Controls, Technology, Client Services, as well as with other Regional and Global Client Onboarding teams. Provide operational support to supply audit/compliance/regulatory with documentation/analysis.
  • Executive strategic changes driven via Regional Lead and Onboarding Managers.
  • Serve as primary point of escalation for subordinate KYC Analyst team issues to Onboarding Managers or relevant stakeholder. Proactively highlight potential issues to management.
  • Ensures that all subordinate KYCAs participate and complete mandatory Business-wide and WCOB directed training & minimum hours.
  • Keep informed of and ensure team members apply any changes to processes and procedures and regulatory change.
  • Agree on individual training priorities, objectives, and career development plans with subordinate KYCAs.
  • Create an effective and efficient team, potentially across multiple locations, through continuous communication, timely feedback, and appropriate supervisory practices.
  • Provide support and facilitate KYC process for multiple LoBs, as per the local and global policies.
  • Liaise with Client Onboarding and reference data hubs.
  • Identify and apply regulatory requirements of the different applicable jurisdictions and internal procedures.
  • Monitoring of client documentation required and escalate outstanding documentation and approval requests
  • Regional client ownership relationships, risks and escalated concerns.
  • Calls and respective escalation of issues, prioritization of closures by risk and due date.
  • General understanding of and execute AML (Anti money laundering) policies and internal procedures, in accordance with local and global principles. Study of legal and commercial documents, in order to understand client´s activity, structure, and risk associated.
  • Verification of existing clients to the Latam local systems and Global Reference Data systems, considering current policies and evidencing client´s information in the record.
  • Ensure Standard Operating Procedures are updated reflecting the latest procedures.
  • Prepare data or reports as required by regulatory and senior management needs related to clients.
  • Produce and maintain client set up metrics from a regional perspective.
  • Give assistance to the Business and drive the agenda.




  • Outstanding client management, partnership building, and interpersonal skills to influence/negotiate desired outcomes. Able to drive team interactions with Front Office representatives in order to meet agreed priorities and deadlines.
  • Strong leader with capability to provide direction and guidance to a team, potentially across multiple locations.
  • Ability to develop and lead a team that is responsive to dynamic organizational and operational changes.
  • Strong time management skills and self-directing. Capable of dealing with high pressure, time sensitive tasks. Ability to develop and lead a team that is responsive to dynamic organizational and operational changes.
  • Proactive in identifying risks and controls gaps and bringing issues to a resolution.
  • Sense of urgency/ability to work well under pressure, different priorities and tight deadlines.
  • Working knowledge of KYC/Compliance/AML procedures and standards.
  • Knowledge of financial industry with in-depth expertise in various lines of business.
  • Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, F.I.’s, Hedge Funds, Private Equity Funds, Mutual Funds, etc.).
  • Knowledge of different products such as Trade, Escrow, Cash, Global Custody, Securities, Collateral Management, etc.
  • Excellent analytical and research skills, and detail oriented. Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties. Ability to identify problems and drive to resolution.
  • Proactive/self-starter with the ability to deliver value-added support to business partners and clients in a dependable, timely and accurate manner.
  • Highly organized, proactive and motivated with strong prioritization skills, innovation and problem solving skills, and a control mindset, with the ability to deliver value-added support to business partners and clients in a timely and accurate manner.
  • Demonstrates flexibility and willingness to accept new assignments and challenges in a rapidly changing environment, as well as handling multiple task and changing priorities on a daily basis.
  • Participate in meetings or conference calls providing status on processes. Liaise with different areas such as Sales, Client Services, Technology, Legal and Compliance.
  • Be constantly updated about the Regulatory environment and framework. Knowledge in corporate documentation, by laws, power of attorneys and documents supporting the on-boarding process.
  • Be articulate to deal with Business, to talk to Regulator, to Audit, etc.
  • Monitor and review metrics and reconciliation reports.
  • Maintain a good control environment by tracking the E2E on-boarding workflow, e.g. KYC approval, storage of on-boarding documents, etc.
  • Excellent verbal, written and interpersonal communication skills. Be an agent of change and challenge the status quo.
  • Undergraduate/Graduate degree or equivalent.
  • VP or Associate position, commensurate with number of years’ experience and relevant knowledge/skill level.
  • Excel skills. Word, PowerPoint and Access skills as a plus.


  • Fluent in Portuguese and English. Spanish is a plus.
  • Minimum 3 years experience with KYC and local documentation requirements for on boarding clients in Brazil is desirable. Strong partnership and coordination skills.
  • Prior experience with deadlines for time sensitive tasks.
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