The Regional Business Operations Manager is responsible for the management of escalated operational issues to eliminate/reduce the impacts against risk and controls. Collaborates with Regional Director, Regional Supervisory Manager, Market Director and Supervisory Manager’s to identify and document operational best practices to implement within the region/market. Specifically provide coaching, training and guidance to the region as it relates to ensuring compliance with operating policies and procedures. Responsibilities could include:
People / Leadership
Skills required are advanced:
▪ Issue resolution
▪ Organizational skills
▪ Oral & written communication
▪ Time management
▪ Analytical skills
▪ Strategic planning
▪ Conflict management
▪ Budget management
▪ Ability to think globally
▪ Risk management
Knowledge required is advanced:
▪ LOB knowledge
▪ Business processes and procedures
▪ Product knowledge
▪ Industry knowledge
▪ Regulatory requirements
▪ Business' strategic direction
▪ Local market knowledge
▪ Experienced in multiple disciplines/functions
▪ Corporate policies
▪ Detailed knowledge of business services and systems
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