Apply Now    

Loan by Phone Division Leader - December 1, 2017

Req #: 170099780
Location: Taguig City, 00, PH
Job Category: Operations
Potential Referral Amount: 20000 Philippine Peso (PHP)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.


It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.


JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.


Information about JPMorgan Chase & Co. is available at

Role Summary
The Division Leader will have overall responsibility for managing the Loan by Phone function for the Direct Auto business.
Some of the responsibilities will include:
  • Responsible for achieving service level objectives for the Loan by Phone teams
  • Managing 4-6 direct reports, each with 10-15 representatives.
  • Responsible for expense/budget management, product & service level metric monitoring.
  • Managing and/or participating in various process improvements and re-engineering initiatives.
  • Monitor call center production, service, and quality standards ensuring performance metrics are achieved. Resolve problems that affect the quality of service or efficiency.
  • Develop and maintain a high performing team, fostering a culture of enthusiasm, low attrition rate, and employee satisfaction

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran


  • 3+  years of management experience in a Consumer Lending business.
  • 3 - 5  years of call center, operations management.
  • 3+ years of sales experience, strong sales motivation skills
  • Track record of being a team builder.
  • High energy and strong leadership abilities.
  • Strong organizational & proven time management skills.
  • Outstanding communications skills, both written and oral.
  • Ability to work closely with others to achieve cross functional goals
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.