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Loan by Phone Division Leader - December 1, 2017

Req #: 170099780
Location: Taguig City, 00, PH
Job Category: Operations
Potential Referral Amount: 20000 Philippine Peso (PHP)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.

 

It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.

 

JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.

 

Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/

 
Role Summary
 
The Division Leader will have overall responsibility for managing the Loan by Phone function for the Direct Auto business.
Some of the responsibilities will include:
 
  • Responsible for achieving service level objectives for the Loan by Phone teams
  • Managing 4-6 direct reports, each with 10-15 representatives.
  • Responsible for expense/budget management, product & service level metric monitoring.
  • Managing and/or participating in various process improvements and re-engineering initiatives.
  • Monitor call center production, service, and quality standards ensuring performance metrics are achieved. Resolve problems that affect the quality of service or efficiency.
  • Develop and maintain a high performing team, fostering a culture of enthusiasm, low attrition rate, and employee satisfaction

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran

Qualifications

  • 3+  years of management experience in a Consumer Lending business.
  • 3 - 5  years of call center, operations management.
  • 3+ years of sales experience, strong sales motivation skills
  • Track record of being a team builder.
  • High energy and strong leadership abilities.
  • Strong organizational & proven time management skills.
  • Outstanding communications skills, both written and oral.
  • Ability to work closely with others to achieve cross functional goals
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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.