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Merchant Services - Security Product Team - Fraud Consulting Associate

Req #: 170098419_1
Location: Chicago, IL, US
Job Category: Product Management
Potential Referral Amount: 0 US Dollar (USD)
JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone.   For more information, go to Chase.com.

 
Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
 
 
We are expanding our Professional Services organization to add several customer facing Fraud Consulting Associates.  The Fraud Consulting Associate must have experience selling, onboarding and supporting post-sales for top-tier fraud servicing companies.
 
 
The Fraud Consulting Associate needs to be engaging and know how to tell a story.  These are front-line customer roles and are critical to our client success.  If you love helping customers save money, reduce fraud and improve their business, we are looking forward to you joining our team
 
 
Responsibilities:
  
  • Product Demos & Consultative Selling
  • Fraud Landscape Discussions
  • Rules Engine Development
  • Specification Guidance and On-boarding Requirements
  • Product Training
  • Issue Resolution & Data Analysis
  • Monthly Reports & QBRs
  • Pro-active Client Engagements
  • Fraud Solution Deployment Optimization

 

Requirements:

 

  • Bachelor's degree in business, computer science or related field
  • Must have experience selling, onboarding and supporting post-sales for top-tier fraud servicing companies.
  • Minimum 5  years of product, project or related experience or equivalent experience in Technology and Product Management
  • Experience with technical concepts and working with technical staff is preferred
  • Familiarity with technology concepts and systems applied to the assigned products (Point of Sale, Gateway, Front-end processing, Back-end settlement systems, reporting tools, etc.)
  • Manage multiple projects at once, meeting deadlines
  • Understanding of marketing and product positioning
  • Understanding of basic negotiation skills and the ability to sell
  • Able to read specs, traces and understand file formats
  • Interact effectively and positively with all levels of personnel, partners and vendors
  • Continually learn and evolve to meet the current needs of the end user
  • Strong, detailoriented skills for planning and organizing
  • Ability to apply analytical processes in researching and resolving issues
  • Skill in understanding customer needs and providing quality customer service
  • Ability to handle conflict well and work efficiently in stressful situations
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