Apply Now    

Application Support - Associate

Req #: 170100773
Location: Jersey City, NJ, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)

Provide support for production systems and applications in the Chase Wealth Management (CWM) division of Asset Management. Chase Wealth Management Production Management supports the Chase Wealth Management (CWM), Investment Bank’s Broker-Dealer Services (BDS), and the Private Bank’s JPMorgan Securities (JPMS) lines of business. Teams stationed in both US and India provide a 24/7 support model across all disciplines and environments.



Application Support & Monitoring:

•Monitor infrastructure, servers, databases, distributed batch jobs.
•Aggressively respond to service requests from Client facing support teams, Operations, Risk/control partners, etc.
•Troubleshoot technical issues (WebLogic, Apache on Linux) or escalate and work with appropriate technology teams to provide solutions.
•Support Sustained Resiliency, Disaster Recovery, and High Availability events.


Incident Management:

•Coordinate incident management coverage, to ensure appropriate coverage
•Call facilitation, coordination and communications during critical outage situations
•Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process
•Single voice for our line of business and for cross line of business incidents
•End to end view of issues for objectivity
•Influence senior technology leads across organizations to ensure timely resolution of incidents


Problem Management:

•Participate and ensure RCA (Root Cause Analysis) activities on client impacting incidents are executed and action items are assigned / completed.
•Provide expertise and support during critical incidents, interfacing with all impacted groups to better manage the message.
•Chronic issue coordination and leadership.
Guidance to all staff involved and vendors in driving a coordinated approach for results



•Engage third party suppliers on applications support issues


**** This position is part of a 24x7x365 organization, it involves on call rotation covering the full week.****

•Seven+ years of strong experiencing in AIX/LINUX (Shell Scripting)
•Experience in Java/JavaScript, J2EE, EJB, XML,WebLogic, Web Services/SOA,CXF Framework
•Experience with relational databases such as Sybase and Oracle on PL/SQL, triggers & Stored Procedures
•One to Two years of strong experience in Autosys and/or Control-M.
•Experience in Drools and JMS messaging is preferred.
•Understanding of MainFrame environment is desirable.
•Knowledge in documenting procedure according to company standard.
•Excellent influence, negotiation and presentation skills.
•Experience in working with cross line of business teams, Outside Service Providers and Partner Organizations.
•Experience with Incident Management methodologies, systems and tools.
•Outstanding interpersonal skills and ability to establish strong relationships with all levels of management.
•Solid understanding of the major functionality bundled into a release, both from a technology and business point of view.
•Should be able to provide 24/7 on-call production support
•Excellent communication skills, both verbal and written, with the ability to lead/manage large conference calls. Comfortable providing clear problem descriptions and guidance to business users in a time critical environment.
•The successful candidate must be an articulate and persuasive leader who can serve as an effective member of the team and who is able to communicate security-related concepts to a broad range of technical and non-technical staff. The candidate should also be capable of negotiating issues and resolving complex problems with creative solutions. The ability to organize, prioritize, and manage multiple projects simultaneously is essential to this position.

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.