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Application Support - Associate

Req #: 170100773
Location: Jersey City, NJ, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)

Provide support for production systems and applications in the Chase Wealth Management (CWM) division of Asset Management. Chase Wealth Management Production Management supports the Chase Wealth Management (CWM), Investment Bank’s Broker-Dealer Services (BDS), and the Private Bank’s JPMorgan Securities (JPMS) lines of business. Teams stationed in both US and India provide a 24/7 support model across all disciplines and environments.

Application Support & Monitoring:

•Monitor infrastructure, servers, databases, distributed batch jobs.
•Aggressively respond to service requests from Client facing support teams, Operations, Risk/control partners, etc.
•Troubleshoot technical issues (WebLogic, Apache on Linux) or escalate and work with appropriate technology teams to provide solutions.
•Support Sustained Resiliency, Disaster Recovery, and High Availability events.

Incident Management:

•Coordinate incident management coverage, to ensure appropriate coverage
•Call facilitation, coordination and communications during critical outage situations
•Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process
•Single voice for our line of business and for cross line of business incidents
•End to end view of issues for objectivity
•Influence senior technology leads across organizations to ensure timely resolution of incidents

Problem Management:

•Participate and ensure RCA (Root Cause Analysis) activities on client impacting incidents are executed and action items are assigned / completed.
•Provide expertise and support during critical incidents, interfacing with all impacted groups to better manage the message.
•Chronic issue coordination and leadership.
Guidance to all staff involved and vendors in driving a coordinated approach for results

•Engage third party suppliers on applications support issues

**** This position is part of a 24x7x365 organization, it involves on call rotation covering the full week.****

•Seven+ years of strong experiencing in AIX/LINUX (Shell Scripting)
•Experience in Java/JavaScript, J2EE, EJB, XML,WebLogic, Web Services/SOA,CXF Framework
•Experience with relational databases such as Sybase and Oracle on PL/SQL, triggers & Stored Procedures
•One to Two years of strong experience in Autosys and/or Control-M.
•Experience in Drools and JMS messaging is preferred.
•Understanding of MainFrame environment is desirable.
•Knowledge in documenting procedure according to company standard.
•Excellent influence, negotiation and presentation skills.
•Experience in working with cross line of business teams, Outside Service Providers and Partner Organizations.
•Experience with Incident Management methodologies, systems and tools.
•Outstanding interpersonal skills and ability to establish strong relationships with all levels of management.
•Solid understanding of the major functionality bundled into a release, both from a technology and business point of view.
•Should be able to provide 24/7 on-call production support
•Excellent communication skills, both verbal and written, with the ability to lead/manage large conference calls. Comfortable providing clear problem descriptions and guidance to business users in a time critical environment.
•The successful candidate must be an articulate and persuasive leader who can serve as an effective member of the team and who is able to communicate security-related concepts to a broad range of technical and non-technical staff. The candidate should also be capable of negotiating issues and resolving complex problems with creative solutions. The ability to organize, prioritize, and manage multiple projects simultaneously is essential to this position.

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