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Applications Support Manager - Markets Execution

Req #: 170102939
Location: Buenos Aires, C, AR
Job Category: Technology
Potential Referral Amount: 7900 Argentine Peso (ARS)

About J.P. Morgan Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank is a global leader in Banking. The world’s corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank supports our clients around the world providing strategic advice, raising capital and managing risk.


About this Role

We are seeking a VP level candidate for a role as regional Buenos Aires lead for Sales and Client Management PM (Part of Markets Execution production management).   The Markets Execution platform includes JP Morgan Markets - the client platform which delivers J.P. Morgan’s financial markets solutions across the full trade lifecycle: award-winning research, powerful analytics, structuring tools, multi-product trading and extensive post-trade capabilities.   Additionally, Markets Execution includes a number of applications critical to the operations of our sales force, research organization and Investor Services divisions and beyond.


Key responsibilities

·         Determining the Production Management operating model for applications which are hosted on the JP Morgan Market (JPMM) platform.  Support of these applications will require regular engagement with business client services, infrastructure and other stakeholders.

·         Determine and directly own support for a number of other (non-JPMM) critical applications utilized by Sales

·         Act as regional escalation for all day-to-day issues impacting the plant- including being first point of contact for senior Technology and Business leaders within region

·         Manage a team of local resources to provide day-to-day support across the full spectrum of production management responsibilities

·         Work closely with the Markets Execution development team to understand the strategic growth plans for the platform and evolve the support organization to meet these needs.

·         Create, drive and manage KPIs and real-time monitoring dashboards to ensure system operability and performance

·         Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes

·         Identify and drive creation of tooling to ensure quality management of incidents and proactive follow-ups to issues

·         Manage the on-boarding of new businesses, Clients and applications to the platform

·         Ensure resiliency of the platform through managed DR/SR/HA events.  

·         Identify and partner with development staff to eliminate single points of failure in the environment


The successful Candidate needs to be familiar with ITIL support methodologies and concepts (Change, Incident, Problem, Event, Configuration management etc) and have a proven track record of achieving the above in prior roles.  A candidate who has a proven track record of supporting front office trading / sales and/or external clients is a strong preference, as is someone who has previously lead a diverse team.


Key skills:

  • The successful applicant is most likely to be a high achieving graduate with a solid degree in a numerate subject (e.g. mathematics, engineering, computing science) and keen to develop a career in a world class investment bank with an intimate exposure to a front office environment.
  • Excellent incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolution.
  • Drives best practices and identifies potential areas of improvement
  • Excellent interpersonal skills, team player, with an ability to remain calm under pressure while prioritising workloads to meet business expectations.
  • Experience in tooling using scripting languages like Perl/Unix/Python or similar to drive down the operational risk
  • Capable of writing SQL queries and understand how relational databases work
  • You have experience working with a variety of platforms, including UNIX/Linux  (RHEL experience preferred)
  • Exposure to System and application monitoring software  - Geneos, Splunk, Open Source
  • Networking / Infrastructure working knowledge a plus
  •  A development background using Java or similar languages a plus
  •  Experience supporting public/private cloud based, Java, or e-commerce applications  



Additional information

Further information about J.P. Morgan is available at


The successful applicant is most likely to be a high achieving graduate with a solid degree in a numerate subject (e.g. mathematics, engineering, computing science)
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