Apply Now    

Pre-Production Support Analyst (Associate)

Req #: 170099791
Location: Glasgow, SCT, UK
Job Category: Technology
Potential Referral Amount: 3500 US Dollar (USD)
Pre-Production Support Analyst – Associate
Glasgow Technology Centre
Within Asset & Wealth Management Technology, the AWMIAS (Asset & Wealth Management Infrastructure Application Services) organization is launching a Pre-Production support transformation program.  The core objectives of the program are to build a best-in-class support organization, stability & resiliency improvements, and implement innovations that bring efficiencies & automation within the pre-production space.    
This includes partnering with technology program/project managers, business analysts, QA resources, application development teams, and infrastructure support teams to manage, govern, and progress technology deliverables from scoping to implementation, and with the focus of managing the underlying support of the pre-production space.   
We are looking for a high caliber Technology Support Manager with a strong technical background.  The successful candidate will have the ability to take on the responsibility of partnering with core application development teams and infrastructure support teams to solidify the pre-production support of application requirements.  This requires embracing the role of a full end-to-end solutions provider, and with a mindset of instilling standard support practices in the space to improve environment stability. 
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Core Responsibilities:
  • Build strong partnerships with core application development teams to facilitate them to adopt to the pre-production support model. 
  • Drive incident management support for application and/or infrastructure breaks in the pre-production environments in partnership with application development and infrastructure support teams. 
  • Manage application and infrastructure system health checks in the pre-production space. 
  • Manage capturing relevant metrics & reporting specific to the pre-production space. 
  • Engage in successfully managing various technology project work streams within the pre-production support transformation program.
Essential skills/experience:
  • Consistent demonstration of being an end-to-end solutions provider with the primary focus of pre-production environment support.
  • Strong communications skills at all levels of a technology organization, including ability to manage and coordinate with a variety of cross-functional team members (i.e. project managers, application developers, infrastructure support teams, QA resources, etc.). 
  • Strong technology environment & application support within the distributed applications space, with a strong demonstration on issue-resolution management practices (technical as well as  governance levels with strong analytical/problem solving skills).
  • Strong technology risk management and impact analysis practices, and with a focus to “connect-the-dots” with cross-impact analysis needs across multiple components of enterprise-level and/or shared application platforms.
  • Technical/development experience with relevant technologies such as Javascripting, Java/J2EE, Jquery, JSON, XML, PHP, Perl/shell scripting, Python, Web Development, Web Services, and database technologies.
  • Proficient in application, data, and infrastructure architecture disciplines.  Strong general technology background in the distributed applications space (i.e. core server infrastructure, databases, middleware web services, etc.).
  • Experience or knowledge of DevOps would be beneficial
  • Experience of process improvement through automation and scripting is a key function of what we do
Closing Date: 7th December
Salary: Competitive Salary Package
Location: Glasgow


Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.