General Manager – Segment One – Student Strategy
Chase is investing in
our people, products and technology to help us build the strongest customer
relationships in the industry. Consumer Bank 2.0 is the next step in our journey
and will help us better serve clients today and 10 years from now. We are
on a path to fundamentally change how our customers interact with us, from
sales to service and relationship management. We are reimagining what it means
to have a relationship with Chase, and improving our ability to deliver real
solutions to our customers’ financial needs in a delightful, proactive way. By
continuing to focus on innovation and enhancing/simplifying the experience we
offer our clients, we will put ourselves in position to maintain and even
strengthen our industry-leading position for years to come.
The Segment One team is looking for an experienced General Manager (GM) to lead the Student segment, which focuses on refining our approach to attracting millennial college students as customers. The GM will report to the Head of Community & Business Development and take the lead on defining the overall strategy for this segment, and understand the needs of this segment to build a differentiated, innovative experience that appeals to next-gen customers. The GM will be responsible for driving growth and acquisition of new college student customers, as well as marketing initiatives to deepen existing college student relationships. The ideal candidate will understand the current millennial college student landscape to deliver an outstanding customer experience via omni channel capabilities.
-Develop and execute a business strategy that includes identification and assessment of target market, consumer needs and product solutions; along with plans to sustain and build the business
-Work closely with a cross functional team including design and digital technology teams to define industry leading product positioning and branding and customer experiences for this demographic
-Track and analyze appropriate metrics compared to internal and external benchmarks
-Provide expertise on trade off opportunities including risk/controls
-Push the thinking on innovative features that cut across product, marketing and servicing
10+ years of Consumer Marketing experience
Proven general management and leadership experience, possesses strength in areas of marketing strategy and operational control & execution
Strategic thinker with a passion for creativity and innovation
Proven ability promoting a strong control environment by adhering to risk/control expectations, procedures and processes
Collaborates well in a highly matrixed organization and ambiguous environment
Comfortable presenting recommendations to senior management and capable of influencing multiple stakeholders
Bachelor’s degree required, MBA preferred
Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.
Sign in to our application system to continue your job search or update your profile.
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
Need disability related assistance?
If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.
Click here to view the "EEO is the Law" poster.
Click here to view the "EEO is the Law" supplemental poster.
Click here to view our U.S. Pay Transparency Policy.
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.