Apply Now    

Technology Training Partner

Req #: 170095791
Location: New York, NY, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)

Business Description

The AWM Technology Training Team partners with stakeholders across Asset & Wealth Management businesses (Wealth Management, JP Morgan Securities and Asset Management) and technology. The specific focus is on training Front Office and other Business support entities on core technology tools that will enable them to analyze client data (trading, risk, implement important business strategies, growth and development plans) and support their decision making process. The team accomplishes this mission through strategic projects, research and analysis, and other business development assignments focused on growth planning, improvements in the business model, evaluation of market development opportunities, talent strategies, and other key growth and performance factors. In addition to core financial systems training, the team also promotes and educates internal Clients on mobile productivity tools and cyber security.

Description of Position

Aside from providing day-to-day support of training to a portfolio or market of internal Clients, the candidate will work closely with Asset & Wealth Management Business and Technology partners and peers to effectively design and deliver strategic and tactical technology training programs. The candidate will effectively organize and facilitate the training process with the goal of improving proficiency in internal Client core technology usage, driving adoption and contribute to provide meaningful training metrics to our key stakeholders. Additionally, the candidate should aggressively and continuously suggest delivery options in order for the team to reach as broad an audience as possible and maximize our training relevance. The candidate will be part of a Global Team and, on top of training delivery, they will routinely incorporate knowledge and best-practices of other regions. The candidate will also be supporting the transformation of the Global Training Team into a predictable, metrics based and high performing team. We expect the candidate to be focused on continuous self improvement especially in areas such as financial knowledge, mobile technology, cyber security and process workflows.

Key responsibilities include
•Developing e-Learning How-To modules for end-User consumption (e.g., Articulate Storyline, Adobe Captivate, Camtasia Studio)
•Developing and delivering high quality training to our internal Client base – face to face and remotely
•Covering and supporting other markets as identified and needed
•Ensuring timely delivery of training (new hire, release related and refreshers)
•Working with business and IT partners to design workflow based training curriculums
•Providing essential feedback on internal Client perception and usage
•Suggesting new ways to improve initial (new hire) and on-going core internal Client system functionality education globally for an improved training experience
•Learning and delivering Cyber Security training to internal Clients
•Learning and delivering training on key productivity mobile apps
•Building and maintaining excellent relationships with internal Clients and colleagues
•Partnering with end-User Help Desk Support to identify new opportunities

Qualifications
•Must possess and demonstrate very advanced capabilities in the area of e-Learning design, development and execution
•Possess a minimum 3 years of relevant technology training experience, preferably in the Financial Services industry
•Possess a passion and interest in technology
•Excel as a Team player – flexible; able to partner with others
•Be a fast learner with proven track record of academic and practical skills
•Be a Self starter with the confidence to develop original thoughts and identify business partners who can assist in work designed to drive change within the organization
•Maintain ambition to learn new training skills and gain experience in areas including learning plan designs, course curriculums, preparation and presentation of material
•Possess excellent organizational and time management skills
•Possess a high level of financial knowledge – willingness to develop further
•Maintain excellent oral communication and presentation skills
•Maintain excellent critical thinking and strategic conceptualization skills
•Have strong ability to create clear, concise documents (including strong Excel and PowerPoint skills)
•Demonstrate the ability to communicate clearly and concisely.
•Bachelor’s Degree also required

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.