Apply Now    

Head of Wholesale Lending Services Operations- Transformation

Req #: 170100112_1
Location: Chicago, IL, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)

Position: Head of Wholesale Lending Services Ops Transformation, Managing Director

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management. 

At JPMorgan Chase, Commercial Banking (“CB”) is a top provider of banking services to wholesale clients from small businesses to large, complex businesses with domestic and international needs.  CB is comprised of Middle Market Banking & Specialized Industries, Corporate Client Banking & Specialized Industries, Real Estate Banking, Commercial Term Lending and Community Development Banking.

Position Overview

The Head of Wholesale Lending Services Operations Transformation is a senior position within the JPMorgan Chase Wholesale Lending Services leadership team, reporting to the CB business but serving as the wholesale lending services utility for all LOB’s within JP Morgan Chase. This senior role will lead a dedicated team to execute strategic initiatives for the WLS team, notably the location strategy and loan simplification initiative, beginning with the completion of a conversion of ACBS loan transactions onto Loan IQ.  The scope of this role includes an innovative cross-business and cross-functional effort, focused on ensuring a best-in-class experience with the goal of simplifying the business processes and technology infrastructure to serve the LOB’s and end-user customers.  The vision of achieving operations execution with fewer locations, loan platforms, work flows and middleware is aimed toward taking advantage of automation and digitization investments to drive more efficiency in the organization.

The role requires a results-focused, visionary, influential and process-disciplined leader to deliver against an extensive future-state roadmap.  This person will maintain a strategic and innovative mindset to deliver against the future-state vision while collaborating across a diverse set of stakeholders, managing relationships with and presenting regularly to CB senior executives. 

  • Manage the end-to-end WLS Operations simplification vision and roadmap, ensuring timely, quality, cost-effective delivery of results. Use a framework to communicate program and project level details and timelines with employees within WLS and across CB
  • Think strategically and tactically, to design and implement deliverables, with the flexibility to adjust to new innovations, regulations and priorities
  • Implement resource, governance and organization structure to deliver the transformational initiatives
  • Work closely with cross-functional stakeholders across the CB, including: Risk Operations, Technology, Sales, Wholesale Credit Risk, and Finance and across other LOB’s as required
  • Communicate at an executive level to provide regular updates to senior leadership of the Commercial Bank and the firm, including presentations, executive summaries and summary metrics


  • Previous expertise and a true passion for process innovation, design, and technology with proven success delivering complex, large scale initiatives
  • Must have 10+ years of experience designing and successfully leading large scale operational change management programs; experience within large Financial Services firms preferred
  • Bachelor’s degree required; MBA or related Masters Degree is a plus
  • Demonstrated experience managing and collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
  • Excellent judgement and independent decision-making ability   
  • Relevant experience in the following areas is preferred: technological innovation, project management, strategic management, operational risk and control, technology integration

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.