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Scrum Master

Req #: 170095020
Location: Wilmington, DE, US
Job Category: Technology
Potential Referral Amount: 0 US Dollar (USD)
 
JPMorgan Chase is a top-tier commercial and investment bank with operations around the world. We are market leaders in a variety of businesses and are a recognized source of significant innovation.
 
About JPMorgan’s Consumer & Community Banking (CCB)
Chase Consumer & Community Banking serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Our 139,000 employees serve our customers by following Chase’s Five Keys to a Great Customer Experience.
 
Consumer & Community Banking consists of the following lines of business:
  • Consumer Banking serves 23 million households at 5,613 branches in 23 states, 20,513 ATMs, online, via mobile and by phone.
  • Mortgage Banking serves customers primarily through the branches, as well as by telephone and online. Services 7 million mortgage loans with combined balances of $1 trillion and offers purchase and refinance solutions to first-time and experienced home buyers.
  • Chase Card Services is the No.1 credit card issuer in the United States (based on outstandings), with $126 billion in average loans and 66 million credit cards in circulation.
  • Chase Wealth Management consists of two distinct but integrated businesses, Chase Private Client and Chase Investments. More than 3,000 advisors oversee $208 billion in investment assets in more than 2,461 branches.
  • Business Banking serves businesses with annual revenue up to $20 million in 23 states.
  • Auto Finance provides auto loans and leases to consumers through a national network of automotive dealers and on behalf of our manufacturer clients. 
  • Chase Commerce Solutions is a global leader in payment processing, partnering with merchants to enable them to accept multiple secure, easy-to-use payment methods such as credit and debit cards, gift cards, international payments and electronic check processing.
Across our CCB lines of business we are proud of the following leadership positions:
  • #1 ATM network
  • #1 SBA lender
  • #1 credit card issuer in the U.S.
  • #1 U.S. co-brand credit card issuer
  • #1 global Visa issuer   
  • #1 wholly-owned merchant acquirer
  • #2 branch network
  • #2 in mortgage originations
  • #3 in deposit market share
  • #2 in mortgage servicing
  • #3 non-captive auto lender in terms of new/used vehicles sold at franchised dealers
We are sourcing a specific role within Chase Card Services to support our current Regulatory, Contractual, Line of Business Discretionary and Tech Refresh initiatives.
 
Role Description
  • Establish and manage Scrum Team governance framework
  • Establish Sprint schedule, ceremonies (ex. Demo’s, Retrospective), evaluate and introduce sprint execution velocity and lead/coordinate corresponding activities
    • Schedule and facilitate the Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives);
    • ensure active, bi-directional, consistent communication within and across teams as well as key stakeholders  
    • For the improvements received from retrospection, work with team & relevant stakeholders to prioritize, come up with an action plan and follow up.
    • Facilitate scrum of scrums
  • Ensure sprint schedules and reviews are posted centrally for cross-team visibility
  • Coordinates the Scrum Team’s capacity planning with the respective AD and Tech teams
  • Ensure adherence to standard (Agile) process, use of tools, established project delivery standards
  • Identify and implement process improvements, onboarding, reporting improvements and training as required across Scrum teams
  • Coordinate delivery and Scrum activities impacting all facets of software delivery
  • Coordinate evaluation of scope change, estimates, priority and trade-offs with Business and Product Owners and communicate to all stakeholders
  • Ensure daily team status reporting is complete with actionable steps planned/taken to address issues/risks
    • Ensure Scrum teams, Tech team and PMO are aware of project and scrum team milestones
  • Collaborate with Dev, QA, XLOB scrum teams, production support team to achieve established Sprint goals
  • Monitor/Track issues/defects entries for resolution/closure (i.e. defects, issues, etc)
  • Helping the team to get rid of external and internal  impediments
    • Mediating through conflicts (internal and with external parties as well).
  • Collaborate with AD and BA teams to ensure project backlog is groomed, prioritized and maintained
    • Facilitating the space to have a Backlog Grooming sessions
    • Faceoff with BAs on open questions and concerns with committed stories
    • Ensure all processes are followed so that scrum teams’ JIRA boards represent accurate status of Sprints and team backlog
  • Ensuring Scrum teams follow JIRA workflows and processes in order to complete stories committed in a sprint
  • Reflecting issues to the team through observation from outside of the team
  • Creating ITSMs to support the deployments to ITE & Prod following it to approvals completion
  • Work with required teams for environment readiness needed for the project completion

The ideal candidate is one with proven ability to drive agile adoption in various organizations, dealing with teams with a mix of low to none to and intermediate agile awareness and maturity.   Specifically, the candidate must be able to adapt, where necessary to the organization's maturity level.  The candidate must have 5+ years of experience of running projects and teams using the agile methodology as well as an ability to lead and influence others. 

 
A bachelors degree and Scrum certification is required. 
 
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
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