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Corporate – Global Business and Document Services – Operations Supervisor (m/f)

Req #: 170099975
Location: Frankfurt, HE, DE
Job Category: Operations
Potential Referral Amount: 0 Euro (EUR)

Corporate – Global Business & Document Services – Operations Supervisor (m/f)


About J.P. Morgan
J.P. Morgan is a leader in financial services, working in collaboration across the globe to deliver the best solutions and advice to meet our clients’ needs, anywhere in the world.  We operate in 150 countries, and hold leadership positions across our businesses.  We have an exceptional team of employees who work hard to do the right thing for our clients and the firm, every day.  This is why we are the most respected financial institution in the world – and why we can offer you an outstanding career.



Global Business and Document Services (GBDS) requires an Operations Supervisor (m/f) to oversee and ensure high quality Mail/Courier and Print production duties to meet the group’s targets and standards.
The Supervisor will ensure professionalism in all aspects of customer service, providing flexible and responsive assistance to clients and colleagues. The role requires a ‘can do’ attitude with a flexible approach and using own initiative to provide mail, courier and print solutions to internal clients, working as part of a team to support the GBDS operation and other tasks within GBDS.
The Operations Supervisor will be responsible for the day to day oversight and operational management of staff both in Frankfurt and Moscow. He/She will actively manage the team and operation to ensure work requests and volumes receive the correct manpower and processes are adhered to providing quality output without errors. The Supervisor will be the first point of contact for the local and GBDS Management team, providing regular updates and working together to escalate and manage any known or potential issues that may impact the team or operations.
Management Oversight
  • Support performance development processes and meet with team to review business and personal priorities, development, training and coaching
  • Promotion and management of an inclusive work environment, providing direct  management oversight, guidance and development of employees, and teams, in line with the JPMorgan Chase Business Principles
  • Measurement and reporting of key business metrics to influence decision making for the Frankfurt and Moscow operations
  • Develop key client partnerships across both the Frankfurt and Moscow locations, meeting clients ona  regular basis to update on service performance
  • Capturing and management of risk issues or incidents following the required escalation model and procedures
Operational –Efficiency
  • To ensure quality control prior to moving to production, and before delivery to the end user
  • To manage and oversee that production equipment is being used to the highest standards, in line with job specification or user specification
  • To monitor and control the production workflow and allocate job requests to operators to meet deadlines
  • To monitor stock levels of consumables and paper and order accordingly to maintain minimum and maximum stock levels. Management of the process and control for mail and courier responsibilities that include:
    • External accountable deliveries received into JPMC
    • X-ray scanning of external incoming items
    • Preparation, delivery and collection of external mail items internally within JPMC
    • Outgoing mail and courier items
  • E-mail, phone and face to face communications to respond to clients requests/questions
  • Client focused approach and point of contact for the LOB’s, maintain and build business relationships
  • Manage visitor access log book and ensure only people with permitted access enter unaccompanied


    • Able to demonstrate leadership, communication and people skills
    • Excellent time management and organizational skills
    • Good working knowledge of key Microsoft programs
    • Experience with handling client requests/issues and managing products and service expectations
    • Organized and efficient with self-motivation
    • Managing change, process and staff development

    JPMorgan Chase & Co offers an exceptional benefits programme and a highly competitive compensation package.  JPMorgan Chase & Co is an Equal Opportunity Employer


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