This position will be a member of Enterprise Computing Service’s Level 3 Technical Support team. This individual will have responsibility for Supporting & Engineering Mainframe CICS Solutions. The position will work closely with multiple GTI teams to ensure high mainframe systems availability. This required good understanding of CICS concepts on mainframe or iSeries in a large scale environment, a high degree of technical skill and the capacity to quickly gain an understanding of the business processes of multiple Lines of Business.
Work schedule flexibility is a requirement as is the ability to adapt to an ever-changing business environment. Customer Satisfaction and providing high systems availability are the priorities of this position.
Key Operational Responsibilities
Interpersonal and communications skills are essential as the person will spend the majority of the time working in a team environment interacting with other ECS towers and LOBs
•Minimum 5 years experience as a Mainframe MQ & CICS Engineer.
•Thorough understanding of principles of MQ & CICS.
•Experience with UNIX and iSeries will be a Plus.
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