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DevOps/ Web Infrastructure Support Lead

Req #: 170098660
Location: Houston, TX, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)
About this Role
We are seeking a Senior DevOps candidate for a role as technology leader for 4-5 employees as part of a worldwide client facing service. JP Morgan Markets (JPMM) spans all global regions with distributed Data Centers in multiple regions.
The role includes DevOps processes, application and infrastructure support for the JPMM portal hosting over 100 financial applications.
 
Key responsibilities
  • Supporting and improving the DevOps operating model for applications which are hosted on the JP Morgan Market platform.  Support of these applications will require regular engagement with business client services, infrastructure and other stakeholders.
  • Supporting core infrastructure of JPMM platform including Geo-location based & local load balancing, Internet security; Networking and Apache & Tomcat based applications.
  • Manage Software deployment processes and tools.
  • Act as escalation for all day-to-day issues impacting the plant- including being first point of contact for senior Technology and Business leaders within region
  • Work closely with the Markets Execution development team to understand the strategic growth plans for the platform and evolve the support organization to meet these needs.
  • Provide visibility into overall stability of the Markets Execution plant – provide trending and analysis to drive development prioritization of fixes and enhancements.
  • Create, drive and manage KPIs and real-time monitoring dashboards to ensure system operability and performance
  • Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes
  • Identify and drive creation of tooling to ensure quality management of incidents and proactive follow-ups to issues
  • Manage the on-boarding of new businesses, Clients and applications to the platform
  • Ensure resiliency of the platform through managed DR/SR/HA events.  
  • Identify and partner with development staff to eliminate single points of failure in the environment
 
The successful Candidate needs to be familiar with ITIL support methodologies and concepts (Change, Incident, Problem, Event, Configuration management etc) and have a proven track record of achieving the above in prior roles. 
  
 
Soft Skills :
  • Strong written and verbal communication skills
  • Problem solving skills - natural inclination towards problem resolution
  • Self-driven & proactive
  • Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
 
Problem solving:
  • Ability to understand complex component/system/service interactions and look for causes and provide solutions.

 

 
 
 
 
Tech skills:
Linux administration and host performance tuning
Experience working in a worldwide SaaS environment
Management of internet facing multi-tier 24/7 critical web infrastructure.  
Understanding of Web-based, Java, or e-commerce applications
Understanding of scalable web based architecture
Understanding of internet security
Understanding of Load Balancing  
Experience supporting public/private cloud based applications.
Perl/Unix Shell Scripting
Network – Layer 2 & 3
Monitoring software  - Geneos, Splunk, and Open Source.  
Requires a logical and detailed approach to problem solving
 
Software:
  • Linux/Unix
  • Java
  • Apache Tomcat & Apache Web server
  • Firewalls
  • LDAP and other directory infrastructure.
  • Software deployment tools
  • Configuration management tools.
  • Geneos
  • Messaging servers.

 

About J.P. Morgan Corporate & Investment Bank

 Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits.  CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world. 

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