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Team Specialist - Referencing-HR OPS SPECIALIST II

Req #: 170098021
Location: Mumbai, MH, IN
Job Category: Human Resources
Potential Referral Amount: 20000 Indian Rupee (INR)
“Referencing is a part of Global Data Management function housed in Mumbai, deals in serving employees in Asia Pacific & EMEA locations with respect to providing them with employment verification letters (reference letters). Referencing also conducts reference checks for ex-employees on request from external parties such as recruitment agencies, government agencies, etc. Reference letters are prepared on the basis of the request from employees. Pre-defined letter templates by the respective locations are used for the purpose of preparing a letter.
▪ Process involves employment verification for Asia Pacific/ EMEA ex-employees on request from external parties such as recruitment agencies, govt firms and financial institutions                                                                                                                                                                      
▪ Sort and prioritize daily requests to process and deliver letters within the SLA                                                                                                                                                                             
▪ Ensure appropriate employee authorizations to release the requested details sourced from core HR systems                                                                                                                                                                                    
▪ Assist training other team members on the process, systems and applications as and when required                                                                                                                                                                                    
▪ Assist in regular quality check of work processed to ensure error-free processing                                                                                                                                                                      
▪ Assist in ad-hoc projects and assignments as needed as part of process/procedure/functional enhancements                                                                                                                                                                       
▪ Provide back up support to other Referencing team members                                                                                                                                                                          
▪ Researches and resolves issues under the guidance of a team lead or supervisor                                                                                                                                                                       
▪ Handles Tier 1/2 queries, Handle employee queries /escalation related to job and personal data                                                                                                                                                                        
▪ Responsible for completing complex assignments and long term projects and coordinating related activities                                                                                                                                                                                  
▪ independently researches and resolves issues                                                                                                                                                                          
▪ Determines root cause of errors and rework needed to correct                                                                                                                                                                        
▪ Understand and maintain high degree of confidentiality with respect to employee data.
·        Knowledge & Skills (as the Functional & Behavioral competencies attached on the intial worksheet).                                                                                                                                                                            
·        Basic Knowledge of Excel, Word, PowerPoint                                                                                                                                                                            
·        Intermediate Verbal & Written Communication                                                                                                                                                                         
·        Basic Customer Focus / Client Relationship                                                                                                                     
·        Fresher with good academics and has ability to co-relate acquired qualification in practical world.  
Basic Knowledge of Excel, Word, Powerpoint                                                                                                                                                                            
Intermediate Verbal & Written Communication                                                                                                                                                                         
Basic Customer Focus / Client Relationship
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