Apply Now    

Team Specialist - Referencing-HR OPS SPECIALIST II

Req #: 170098021
Location: Mumbai, MH, IN
Job Category: Human Resources
Potential Referral Amount: 20000 Indian Rupee (INR)
“Referencing is a part of Global Data Management function housed in Mumbai, deals in serving employees in Asia Pacific & EMEA locations with respect to providing them with employment verification letters (reference letters). Referencing also conducts reference checks for ex-employees on request from external parties such as recruitment agencies, government agencies, etc. Reference letters are prepared on the basis of the request from employees. Pre-defined letter templates by the respective locations are used for the purpose of preparing a letter.
AREAS OF RESPONSIBILITY
▪ Process involves employment verification for Asia Pacific/ EMEA ex-employees on request from external parties such as recruitment agencies, govt firms and financial institutions                                                                                                                                                                      
▪ Sort and prioritize daily requests to process and deliver letters within the SLA                                                                                                                                                                             
▪ Ensure appropriate employee authorizations to release the requested details sourced from core HR systems                                                                                                                                                                                    
▪ Assist training other team members on the process, systems and applications as and when required                                                                                                                                                                                    
▪ Assist in regular quality check of work processed to ensure error-free processing                                                                                                                                                                      
▪ Assist in ad-hoc projects and assignments as needed as part of process/procedure/functional enhancements                                                                                                                                                                       
▪ Provide back up support to other Referencing team members                                                                                                                                                                          
▪ Researches and resolves issues under the guidance of a team lead or supervisor                                                                                                                                                                       
▪ Handles Tier 1/2 queries, Handle employee queries /escalation related to job and personal data                                                                                                                                                                        
▪ Responsible for completing complex assignments and long term projects and coordinating related activities                                                                                                                                                                                  
▪ independently researches and resolves issues                                                                                                                                                                          
▪ Determines root cause of errors and rework needed to correct                                                                                                                                                                        
▪ Understand and maintain high degree of confidentiality with respect to employee data.
 
·        Knowledge & Skills (as the Functional & Behavioral competencies attached on the intial worksheet).                                                                                                                                                                            
·        Basic Knowledge of Excel, Word, PowerPoint                                                                                                                                                                            
·        Intermediate Verbal & Written Communication                                                                                                                                                                         
·        Basic Customer Focus / Client Relationship                                                                                                                     
 
·        Fresher with good academics and has ability to co-relate acquired qualification in practical world.  
                                                                                                                                                     
Graduate
Basic Knowledge of Excel, Word, Powerpoint                                                                                                                                                                            
Intermediate Verbal & Written Communication                                                                                                                                                                         
Basic Customer Focus / Client Relationship
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.