Apply Now    

Operations Sr Specialist II

Req #: 170096958
Location: Bangalore East, KA, IN
Job Category: Operations
Potential Referral Amount: 5000 Indian Rupee (INR)
  • Review complex request types like Credit Inquires, Audit Confirmations & Loan Confirmations
  • Independently perform advance research on all request types within the prescribed SLA timelines
  • Perform control desk activities, responsible for work-load balancing, timely completion of the assigned jobs with best quality
  • Perform Internal Verification
  • Ensure to handle critical customer escalations (escalation mailbox and CMT) as & when required
  • Documentation of all process updates/exceptions in the process
  • Proactively highlight potential issues to management
  • Drive process improvements and implement process changes as necessary
  • Exhibit the highest standards of customer service to our internal and external customers
  • Graduate (any discipline)
  • 2 years of work experience (preferably with Banking Industry/BPO)
  • MS Office skills
  • Excellent Oral & written communication
  • Demonstrated ability to identify, analyze, plan, prioritize, and solve problems
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.