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Corporate – Global Security & Investigations – Business Resiliency Client Coverage –Regional Lead – ED

Req #: 170095890
Location: London, ENG, UK
Job Category: Admin & Facilities Services
Potential Referral Amount: 3500 Pound Sterling (GBP)
Executive Direct - Business Resiliency Regional Lead - EMEA
The head of the Regional Business Resiliency team is responsible for establishing and leading a team of relationship managers in partnership with the businesses in the development, and implementation a risk based firm-wide business resiliency program.  Further, this individual works closely with each line of business to:
  • Provide continuity of client and customer services while protecting the firm’s employees and assets through alignment with Global Coverage and Functional Resiliency leads;
  • Engage senior management on key aspects of the resiliency program, including determining the resiliency risk appetite, strategy, testing and program oversight;
  • Proactively monitor resiliency risks; escalating when necessary and assisting in the design of appropriate mitigating controls;
  • Assists in the development and maintenance of resiliency plans based on impact analysis and criticality; and
  • Help employees understand their role in recovery scenarios and undertake validation tests and exercises across critical functions and locations.
Reporting directly to the Global Head of Business Resiliency, this executive also helps to operationalize many cross-firm initiatives and works closely with Global Technology Risk Management and other supporting functions on company-wide projects to assist the CAO in driving issues to resolution.
Key Responsibilities
  • Participate in the 24x7 “Follow the Sun” coverage of JPMC sites across the globe and monitoring of Critical or potentially critical incidents to support the Firms crisis command centers and Senior leadership
  • Ensure standardization of processes across all locations using a global engagement model and following global standards (where permissible)
  • Direct and assumes responsibility for the maintenance and effectiveness of JP Morgan Chase's business resiliency program through standardized planning, enhanced testing, quality assurance, and regularly scheduled review of the resiliency plans
  • Monitor performance measurement and capability dashboards for metrics reporting.  As required, meets with executive management to present and discuss methodologies, capability status and strategies for enterprise contingency planning.
  • Partner with Global Security and other key business partners to lead major tabletop exercises, locational simulations and Site Incident Management Team (SIMT) awareness exercises. 
  • Develop and maintains relationships with regulatory agencies to facilitate plan development, communications and response effort coordination.   
  • Highlight risks & areas for improvement post each exercise and ensures issues are captured and mitigated in the Firms Resiliency Data Management System (RDMS)
  • Develop strong understanding of operational flows so as to be able to engage in and help drive problem resolution to each Line of Business and Corporate Function; identifying points of vulnerability (i.e., physical threats, cyber) and recommend risk reduction strategies
  • Confirm to the Board of Directors that they have met their commitment in overseeing the business continuity planning process in accordance with the Federal Financial Institutions Examination Council
  • Act as a liaison for CAO with line of business executives to stay abreast of key projects and create proper reporting mechanisms to assess progress against stated goals
  • Integral in the design and administration of resiliency role-based training for the purpose of educating Resiliency Approvers, Coordinators and Owners on how to effectively plan for disruptions
  • Stays current on resiliency preparedness best practices, external regulations and industry standards
  • Lead, coach and provide direction to a team of business resiliency professionals.  Ensures that the team is cohesive and aligned towards the same goals.
  • Encompasses Governance, testing, technology, programme management, and business internal and external coverage
Skills and Experience
  • The candidate must have a bachelor's of degree or equivalent
  • Experience leading and managing a team
  • Business Resiliency experience and technical aptitude pertaining to BIAs, Planning, Testing, and Reporting
  • Operational and Crisis Management experience
  • Exceptional project/program management experience
  • Successful track record of delivering results; good executive skills
  • Demonstrated knowledge of financial agency rules, regulations and guidelines for security and business continuity planning and implementation and associated regulatory agencies
  • Excellent oral and written communication skills - Ability to manage expectations and interactions between business and technology organization as well as consult and advise clients
  • Timely escalation of critical and/or complex issues as required
  • Excellent time management, planning and organizational skills
  • Strong presence, comfortable interacting with, presenting to and influencing senior management
  • Ability to influence peers and senior team leaders necessary to accomplish team goals
  • Proficient in handling multiple responsibilities and tasks simultaneously
  • Demonstrated ability to work in a fast paced, demanding, team environment and ability to adapt to a changing environment
  • Must demonstrate a great sense of detail, and have the ability to take on various duties in a short timeframe. Be able to take initiative when needed.
  • Proven ability to successfully negotiate / mediate / manage conflict and issues, proven team leadership and meeting facilitation skills
  • Must be available as needed to provide assistance during non-business hours
Certifications in Business Continuity Planning preferred
About J.P. Morgan’s Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
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