Apply Now    

Senior Specialist II - Card Services - Westerville, OH

Req #: 170094650
Location: Westerville, OH, US
Job Category: Account Servicing
Potential Referral Amount: 0 US Dollar (USD)
Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we:
•Serve 21 million households with consumer banking relationships
•Lent $17 billion to small businesses in 2011
•Are one of the nation's largest credit card issuers, with more than 64 million credit cards in circulation
•Service 8 million mortgage and home equity loans
 
While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm's resources to work every day for our customers.
Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.
 
This is a position within Commercial Card Services in the Program Coordinator area under Card Services. Individual will be responsible for development of relationships with multiple clients while handling their servicing needs. Responsibilities include: resolving routine and complex inquiries in a fast-paced call center environment, problem resolution by phone or e-mail requests, as well as client education regarding products they utilize for their expense reporting needs.   Individuals will also serve as an account manager in this role assisting clients with reports, assisting with new products and coaching over the phone concerning these products, as well as suggesting best practices based on client needs. In this position, the Program Coordinator will work in a team environment, and act as a liaison between Client, Relationship Manager, TMO, Bankers, Sales, and cross departmental personnel. Individual needs the ability to work independently and the ability to provide solutions to the client.
 
Hours of Operation 7:00 a.m. - 7:00 p.m.
  • Excellent communication skills - both verbal and written
  • Advanced knowledge of Excel, Word, and Outlook a plus
  • Project management also a plus
  • Must have ability to work professionally with different levels of management within the organization
  • Thrives under stress related deadlines
  • Strong analytic ability when researching client inquiries a must
  • Must possess strong problem resolution skills
  • Ability to develop positive, professional relationships which enhance the ability to achieve results
  • Knowledge of TSYS, EDS or third party processor, and credit card preferred
  • BA/BS is preferred
  • Flexibility in ability to alter schedule and work overtime as needed
  • Previous experience working in a Call Center environment taking inbound and making outbound calls with at least 2 years experience
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.