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Vendor Manager

Req #: 170086202
Location: Phoenix, AZ, US
Job Category: Real Estate Finance
Potential Referral Amount: 500 US Dollar (USD)

Ensure compliance with Home Lending, Corporate, and Regulatory guidance on the management of third party relationships. The incumbent will manage specific vendor relationships with the objective of delivering optimum customer satisfaction while meeting the need of our LOB partners, Regulatory Compliance, and Internal Audit.


The incumbent will be the Third Party Oversight (TPO) Delivery Manager (DM) for assigned vendors. 


Core Competencies


·         Ability to facilitate meetings with internal and external partners

·         Ability to write clearly with appropriate content

·         Exhibits professional and ethical conduct


Principal Duties and Responsibilities (In Order of Importance)


·         Research and respond to escalations

·         Conduct monthly performance reviews with providers


Vendor Management Operational Oversight


·         Business Oversight: Expected to be a subject matter expert for Third Party provided services. Oversee vendor activities and bridges the relationship between the third party and Chase

·         Issue Management: Monitor Vendor relationship in order to mitigate potential risks before they occur and/or address issues as they occur

·         Resiliency: Set, assess and manage expectations with third party for business resiliency and disaster recovery to support Chase services. Document internal preparedness



·         2+ years of Mortgage Origination, Mortgage Loan Servicing, or Vendor Management experience

·         Strong interpersonal and communication skills (verbal and written) needed to work cross-functionally

·         Must be an excellent team player and possess strong team leadership abilities

·         Strong process management skills are required

·         Candidate must be detailed oriented and a self-starter

·         Familiar with internal systems CLOSR, MSP, and MX

·         Strong PC skills, including MS Office (Word, Excel, & PowerPoint), are required




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