Enterprise Call Center Services group is responsible for maintaining all contact center technologies including Nice call recording, workforce management, Dialers, Genesys Call Routing, and Interactive Voice Response platforms. This group is responsible for managing these technologies across the entire JPMC enterprise globally
The ECCS Java Application Developer is responsible for delivering high quality Voice and CTI applications to all JP Morgan business units. Primary role involves being part of ECCS Application Development Team supporting IVR, middleware and Contact Center Desktop Integration Services providing estimates, responsible for detailed analysis and design, development, unit testing, providing support during QA and UAT cycles and a defect free production delivery. In addition to Contact Center Technologies, this team provides an internal intranet based UI solution to enable business users to make dynamic changes to the IVR applications. The position will require off hours support as needed. Application Developers are expected to work closely with the entire ECCS IVR and CTI Development team and also work with offshore counterparts.
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