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Sr Specialist ll - Small Business Loans - Collections - Phoenix, AZ

Req #: 170096438
Location: Phoenix, AZ, US
Job Category: Collections
Potential Referral Amount: 0 US Dollar (USD)
Manages and performs collection servicing activities for open Small Business loans and lines from 1-90 days past due. Contacts customers or Relationship Managers to review and determine the cause of loan delinquencies. Offers solutions to resolve delinquency, correct Bank errors and follow up with clients to insure negotiated payments are made within the agreed up time. Acts as liaison to market for payment posting issues causing delinquency or inaccurate billings. Focus on preserving loan principal, collection of interest and preventing loan from going further past due.2+ years loan collection experience in a high volume environment (Portfolio of 300+ accounts/60+ contacts per day)

Commercial/Business Collection experience preferred

Working knowledge of Chase credit philosophy, procedures, policies, loan documentation, skip tracing, bankruptcy, regulatory requirement, and related legal issues

Demonstrated strong verbal, written and interpersonal skills, as well as analytic and problem solving skills, customer service techniques and negotiation skills

Strong time management and prioritization skills
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