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Process Manager - Jacksonville, Columbus, Tempe

Req #: 170089751_2
Location: Phoenix, AZ, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)

Role Description


The primary focus of the VP – Process Manager Sr. (PCM603) position is to design and implement solutions aimed at addressing key business challenges, and optimize execution of complex digital transactions for Chase’s Home Mortgage originations business. Core activities of the role include: 


      Execute strategic implementations across multiple functions/departments

      Develop process improvement opportunities leveraging all available data sources

      Identify risks and establish contingencies for issues (potential or real) in a well-defined, articulate fashion

      Lead coordination of cross-functional teams across multiple disciplines to assure compliance with objectives on high complexity initiatives

      Maintain production quality of the assigned processes

      Manage complex assignments cradle-to-grave against  established timelines and budget with little supervision

      Participate on cross-functional teams representing an assigned functional area

      Act as subject matter expert for specific functions, programs, and/or processes

      Own all activities in assigned area including developing and maintaining standard while working on the most complex/sensitive projects

      Work closely with business partners to gain consensus and drive meaningful change

      Manage employees/staff as required





      Bachelor's Degree or equivalent work experience, preferably in systems analysis & design in the Financial Services Industry; experience with Mortgage processes and procedures a significant bonus

      Minimum 6 years of relevance experience to include familiarity with various methodologies for analysis and design. experience in business process transformation required (BPR, Six Sigma, Lean), preferably in a consultancy type role

      Previous experience with workflow and process simulation is desirable

      Demonstrated ability to exercise independent judgment and creative problem solving techniques in a highly challenging business environment

      Strategic mindset and ability to drive both strategic and tactical efforts as necessary

      Project leadership experience, including proficiency in planning, organizing and managing multiple tasks/priorities

      Demonstrated success in planning and implementing change management across a matrix organization

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