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Technical Delivery Manager - Electronic Trading Infrastructure

Req #: 170075093
Location: London, ENG, GB
Job Category: Technology
Potential Referral Amount: 3500 Pound Sterling (GBP)
The Electronic Trading Infrastructure (ETI) team is a full service delivery team - supporting technology infrastructure design, implement & operations - within Global Services Operations (GSO) organization, the team responsible for service support and delivery for JPMorgan Chase's Global Technology Infrastructure (GTI) team.

As a Business Analyst Lead, specializing in Technical Delivery Management within the ETI team, you will:

• Act as liaison between the lines of business and the ETI team
• Provide a ‘storefront’ interface/liaison for each CIB major business unit for the purpose of both technical & business oversight of ETI work requests and proposals.
• Provide a single lead contact for each CIB major business unit to ensure front-office business strategy and application roadmaps are understood & translated into ETI service delivery.
• Perform technical project management duties for transactional (ie short duration, low complexity) & non-transactional (ie longer duration, higher cost/complexity) efforts.
• Liaise with Cyber, TCO, and Governance silos to ensure work requests adhere to both regulatory and compliance constraints.
• Partner with Finance to ensure GTI and third party expenses are in line with expectations.
• Liaise with third party vendors, ‘subcontracted’ to ETI, for infrastructure deliverables as appropriate.
• Ensure internal ETI staff are in sync with business strategy and development roadmaps and are interacting & delivering service in an “Agile” manner.
• Staff to allow multiple concurrent work requests for each LOB in each region, with appropriate backup personnel to ensure gapless coverage 5 days/week
• Provide weekly JIRA updates & status reports and host weekly interactive reviews with CIB stakeholders & technical partners on a weekly basis, for all requests in the active book of work.
• Manage and maintain a lightweight service interface that provides a ‘fire & forget’ portal for CIB demand, facilitates prioritization and tracking, and provides a direct link to fulfillment dispatch via ETI delivery silos.
• Be responsible for coaching and mentoring less experienced team members.

• Experience either managing or contributing hands-on in deployment & support of trading infrastructure (required)
• Desk-level familiarity with trading/e-trading environments (a plus)
• Strong technical background - server, OS & Linux a must (with past experience as hands-on contributor), network background a plus
• Strong business analysis skills, understanding the business needs and processes of the client
• Ability to provide impact assessments of future business capabilities within a suite of infrastructure solutions with limited information on scope
• Solid grasp of project management principles, and previous project and/or program management experience
• Project Task Estimation
• Risk & Issue Management
• Ensure risk and control compliance to departmental and company wide standards
• Ensure adherence to financial controls and budget management
• Promote client centric environment for work with teams and contributors
• Ability to consult with others, both internally with fulfillment teams and externally with clients/customers, throughout the delivery process
• Aptitude for developing repeatable solutions
• Excellent analytical, problem solving, and time management skills
• Ability to execute on various task assignments and self prioritize.
• Strong communication, and presentation skills
• Proficient at conflict resolution, negotiation & partnership/influence
• Strong teamwork and client management skills
• MS Word, MS Excel, MS PowerPoint experience required
• MS Visio, MS Access, SharePoint & JIRA experience a plus.



About JPMorgan Chase & Co.

J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its J.P. Morgan and Chase, and WaMu brands.

J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.

J.P. Morgan is an Equal Opportunity Employer.

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