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Wealth Management - CWM Operations, Digital Wealth Management - Middle Office Operations Specialist

Req #: 170091844
Location: Columbus, OH, US
Job Category: Asset Management
Potential Referral Amount: 0 US Dollar (USD)
J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.
 
Position Summary:
This position is part of the Wealth Management Organization in support of the Digital Wealth Management offering, which aims to create a fully-integrated digital experience for Investment clients across the wealth continuum.
As a Digital Wealth Management - Middle Office Operations Specialist, your responsibilities may include, but are not limited to:
 
Asset Servicing; assist with service inquiries related to:
  • Asset Transfers, Receive & Deliver (Full/Partial Automated Customer Account Transfer Service "ACATS" as well as Non-ACAT requests, Free Receives/Delivers, Direct Registration System "DRS", Deposit or Withdrawal at Custodian "DWAC", Account to account transfers)
  • Cash Movement (Automated Clearing House "ACH", Fed wire, Check deposits, Check issuance)
  • Retirement Plan Processing (Contributions, Distributions, Rollovers, Service inquiries)
  • Trade Support (Corrections, Order inquires, trade exception resolution, margin, credit risk)
  • Cost Basis updates/Tax related inquiries
  • Dividend/Corporate Action inquiries
  • Resolving forms/Not-In-Good-Order issues
Research & Resolution
  • Own & resolve escalated customer issues assigned to the department, through research and resolution interfacing with our various departmental clearing company partners 
  • Interface with Digital Wealth Management customers via telephone and/or Messaging applications to resolve client inquiries and/or account related issues
  • Assist with departmental metrics development and distribution
  • Assist with projects & initiatives to improve the departmental and Digital Wealth Management support model, service offerings and platform support
Client/Customer Experience
  • Personally and consistently live the '5 Keys' every day
  • Assist Clients with escalated issue resolution, event alert notifications and general service inquiries
  • Serve as an informational resource for department peers, department managers and internal business partners as required
Risk & Controls
  • Consistently follow Compliance approved procedures, controls and protocols; with a focus on detail and accuracy
  • Bachelor's degree or equivalent in Business Administration, Finance, Economics, Accounting or a related field
  • FINRA Series 7 is required, FINRA Series 24 also preferred
  • 3-5 years of experience in financial services, preferably in investment related roles, with a focus on customer service and support preferred
  • General knowledge of brokerage industry regulatory requirements
  •  Self starter with a high sense of urgency and professionalism who has  demonstrated the ability to handle multiple concurrent issues within strict timeframes
  • Strong communication and people skills with the ability to work in a team environment
  • Strong analytical skills with a close attention to detail, demonstrating a focus on continuous process improvement
  • Ability to present a professional image and demeanor to internal/external customers and team members
  • Ability to communicate effectively, both orally and in writing, with internal and external customers
  • Strong organizational skills
  • Accelerated skills in Microsoft Office, particularly advanced Excel proficiency preferred
  • Prior experience with Chase Wealth Management Brokerage line of business applications a plus
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