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Sr Specialist III

Req #: 170092395
Location: Bangalore East, KA, IN
Job Category: Operations
Potential Referral Amount: Indian Rupee (INR)
Req Title Sr. Specialist III (FHL)
Introduction J.P. Morgan is a leading global financial services firm, established over 200 years ago:
o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.
o We have assets of $2.5 trillion and operations worldwide
o We operate in more than 100 markets.
o We have more than 243,000 employees globally.
Our wholesale businesses
include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.
Our corporate functions
support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs)
are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.
The Consumer Banking Specialist is responsible for providing timely resolutions to our Consumer and Community Banking customer’s queries.  They will connect with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues.
Roles & Resposibility Team Development-
Develop and improve your team’s performance
Great Coaching Skills
Define areas of opportunity
Execute improvement plans
Knowledge:
Stay up to date with any and all upcoming changes in FHL
Provide complete and accurate information to the analyst
Provide consistent information
Complete all required CBTs in a timely manner
Emphasize the use of all our resources such as Chase Answers/ FHL Communications
Leadership Demeanor:
Display a positive attitude at all times in the workplace
Take actions in boosting morale for your team and colleagues
Display actions that show you like your Job as a SS3 and you are proud to be a part of Fraud Hotline
Team player and moderate schedule as needed to support the business needs
Professionalism:
Display professional behavior at all times
Treat others with courtesy and respect
Adhere to the dress code policy
Lead by example
Team Player / Should have the ability to get along and work with different people,
Be open to feedback
Projects:
Complete all required task when assigned a project(FHL or team assigned projects)
Execute and complete deadlines in a timely manner                                                                                                                                                                                                                                                                         
Qualifications Should have completed 18 months in the current role/designation/title.
•High School Diploma or equivalent required

Retails Fraud Prevention Experience Must

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