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As a member of the Production Management team supporting global applications, you will establish and maintain Global relationships with business users, perform escalations of critical production environment incidents, and proactively identify patterns for recurring incidents to determine root cause to improve service capabilities.
This role provides the opportunity to be part of the Production Management Team in support of global applications. The Production Management Team is accountable for the applications being available during the required business times. The team leverages tools to proactively monitor the health of the applications and infrastructure – ensuring processes are running, feeds are processing, jobs and dependencies are being executed, and ensuring all business functionality and support requirements are met. A successful Production Management team member needs to posses’ technological savvy, business acumen, and internal customer service skills to timely respond and adapt to changing priorities.
Skills and Knowledge Required
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