Apply Now    

Human Resources – Recruiting Controls - VP

Req #: 170085044
Location: London, ENG, UK
Job Category: Human Resources
Potential Referral Amount: 0 US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


The global experienced Recruiting function is comprised of 700 individuals responsible for finding the best  talent to fill over 75,000 positions annually for more than 45,000 hiring managers achieve their business goals.  To do this, the function interacts with millions of candidates to help them navigate the process in order to find their next career opportunity.  The function is embarking on an aggressive transformation strategy focused on people, process and technology over the next 12-24 months to gain efficiencies and increase productivity with an outcome of better results for the business, the function and candidates.


Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm.  The functional areas within Corporate HR include global Recruiting, Training, Talent and Development, Career Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance and HR Service Delivery ( HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.


The incumbent will be part of JPMC Recruiting’s Infrastructure Control Team.  The Control Team is responsible for the implementation and maintenance of monitoring programs as it relates to new and future recruiting control/monitoring items.  The Control Team is responsible for evaluating risk and establishing streamlined and consistent controls across the global recruiting teams as well as evaluating processes to provide improved efficiencies as part of the control process.  In addition, the Control Team is responsible for sustained compliance based on firm guidelines and analyzing formal monitoring results to self–identify issues and corresponding global solutions.  The Recruiting Controls Associate will primarily be responsible for activities involving quality control and assurance for the recruiting function, to include:  case reviews, case monitoring, referral monitoring, and review of case errors and escalated issues to determine root cause, and identification and analysis of performance gaps/trends that occur within the recruiting systems.


 Key Responsibilities:

  • Conduct quality monitoring reviews at a high volume and pace with minimal errors
  • Perform quarterly  end-to-end quality reviews and accurately document results
  • Document internal quality
  • Work with recruiters and their managers to resolve exception items timely and accurately
  • Complete all assigned tasks & deliverables in a timely and thorough manner & provide feedback accordingly
  • Recognize and report process or procedural gaps noted in quality reviews and monitoring processes
  • Follow established policy and procedures to meet deadlines 
  • Work closely with manager to take direction and to execute on deliverables
  • Effectively partner with team members, line of business management and business partners
  • Research and resolve escalated issues independently with high degree of accuracy.


  • Ability to perform well in a high pressure and fast paced environment
  • Disciplined, self-motivated, and delivery-focused individual
  • Highly detailed with the ability to make sound decisions based upon outlined processes and/or procedures
  • Highly professional with an exceptional focus on customer service and meeting deliverables
  • Solid experience with MS Office (including Word, Excel, and Outlook) and MS SharePoint
  • Excellent analytical, problem solving and time management skills
  •  Extensive experience in a quality assurance/control environment or equivalent
  • Research capabilities & professional communication skills (spoken & written) with all levels of peers & management required
  • Proficiency with root cause analysis to isolate process or procedural inconsistencies
  • Proven record of process improvement success


    About J.P. Morgan’s Corporate & Investment Bank
    J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at
    JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.


Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.