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Infrastructure Engineering Support Lead

Req #: 170084287
Location: Newark, DE, US
Job Category: Technology
Potential Referral Amount: 0 US Dollar (USD)
The End User Services - Workspace Services’ objective is to ensure that JPMorgan Chase is able to drive innovation to areas that relay on providing value as their business model; allowing for innovation to make the firm a leader the market place.  We accomplish this through driving value innovation in markets that are highly competitive, which ultimately provides better products and services that our clients value. Through architecture leadership, vendor partnership and active collaboration with lines of business, value innovation solutions and services are provided that focus on improving the Firm's market share.
Within End User Services - Workspace Services, the Infrastructure Service Support Lead drives innovation management and execution of strategy. They provide critical support to architecture, engineering, vendor partnership and the lines of business. As an Infrastructure Service Support Lead you will be accountable for incident management, change management, impact identification, management communication, client relationship management, service improvement, discovery/gathering/documenting of business needs and data and requirements, complex internal/external customer file implementations as they relate to the end-to-end service.
Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert is a key function of this role.
  • Qualifications
    • Master’s Degree in Computer Science or related field, or equivalent work experience
    • In depth functional knowledge of the application(s) supported and interdependencies is required in technological, organizational and budget / financial management including Business Case completion.
    • Expert knowledge of business support to ensure compliance of departmental and company-wide risk and control standards
    • Ensure adherence to financial control and budget management and to promote client centric environment for work with teams and contributors.
    • Required to work with limited supervision, while driving GTI strategies and departmental objectives.
    • Expert in building strong working relationships with clients and business related to production assurance, connectivity services and service improvement
    • Experience in defining and managing Service Level Agreements and providing solutions to clients for efficiencies and improvements.
    • Ability to provide content to business drivers of a project
    • Demonstrated excellent oral and written communication skills, including an ability to explain complex technical issues in simple terms
    • Excellent interpersonal skills, plus the ability to achieve goals through influence, collaboration, and cooperation. Must have ability to be tactful yet assertive.
    • Ability to influence across the organization at a senior level including technology and business executives.
    • Excellent analytical, problem-solving and reasoning skills
    • Demonstrated ability to stay focused while working under pressure with strict deadlines
    • Demonstrated ability to work effectively with all levels of and organization from executives to technology specialists.
    • Proficiency in data analysis, both quantitative and qualitative
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