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Chase Merchant Services - Multi-Channel Client Relationship Manager - Dallas, TX

Req #: 170088109
Location: Dallas, TX, US
Job Category: Relationship Management/Sales
Potential Referral Amount: 0 US Dollar (USD)
Job Description:
As a Multi-Channel Client Relationship Manager, you will retain, manage and expand client/bank relationships across all channels (Commercial Bank “CB”/ Corporate & Investment Bank “CIB”).  You will manage a portfolio of strategically assigned accounts while maintaining strong relationships with key decision-makers within JPMC, assigned client accounts, and the industry, in order to ensure retention of all firm based accounts. You will also act as a Merchant Acquiring consultant to assigned clients, while making efforts to increase revenue through cross-selling company products and services. Additionally, you will negotiate client contracts, engage in project management responsibilities, and be responsible for the accurate budgeting of the assigned client portfolio.
Key Responsibilities:
  • Directs the management of all account relationships within an assigned portfolio, through both written and verbal communication channels
  • Negotiates contracts needed to meet retention and consulting goals
  • Manages assigned portfolio including regular status reporting and ongoing maintenance of the portfolio database system used to measure performance and/or results
  • Acts as consultant for clients, providing alternative solutions and options
  • Monitors and analyzes financial consequences of chosen methods and works with clients to minimize their costs in this area
  • Identifies improvements to existing systems/products and opportunities for new products and services
  • Sells value-added products or services to existing accounts
  • Works with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problems
  • Identifies and implements processes to reduce companies operating expense

  • Basic Qualifications:
    • Bachelor's degree in Business Administration, Accounting, Marketing or other related field preferred and or (5-10) years of Payments Industry experience.
    • Knowledge of Merchant Acquiring, specifically in relationship management.
    • Knowledge of Merchant Acquiring industry and procedures
    • Proficient with MS Office Suite with a high emphasis in Excel and other business related database programs, i.e. Salesforce
    • Strong written, presentation, contract negotiation, organizational, and communication skills
    • Ability to enhance revenue and market share through effective use of relationship management and sales skills
    • Strong analytical and research skills as it relates to problem solving
    • Strong client relationship management building skills
    • Strong budgeting and mathematical background
    • Comfortable in dealing with C-Level executives


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