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Director - Identity & Access Management

Req #: 170086973
Location: Columbus, OH, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


The CCB Technology Identity & Access Management Director will have a comprehensive understanding of the Banking Technology risk and controls environment, Identity & Access Management policies, standards and firm wide and/or industry wide I&AM processes and tools. This director will instill appropriate governance to manage and proactively identify issues and changes in the risk profile of the underlying systems. 


The I&AM Director will support the CCB CIO and CTOs in access management risk identification and remediation, partner with their CCB TCO and BCO peers on access management initiatives and collaborate with the Global I&AM team on firm wide remediation, standardization, automation and tools programs.  The CCB IA&M Director will lead a team of engineers and  access mgmt. operations resources to facilitate onboarding of applications and infrastructure to our firm wide access management tools and processes, access management standards and procedures definition and governance, break glass and privileged access remediation, and strong program management and execution of our Access Uplift program and strategy.  This role will partner with LOB TCOs to ensure appropriate access management controls are implemented for existing systems, new application development, and ongoing enhancements.


Selected individual will drive a robust risk and control environment, including ensuring technology solutions comply with firm wide risk and regulatory requirements, as well as ensuring the CCB Technology I&AM organization is appropriately staffed and aligned to support the respective organization.


Responsibilities include:

  • Serve as the primary point of contact/escalation for any / all IAM related topics, supporting the LOB CIO and CEO and their respective organizations
  • Ensure adherence with Firm wide Access Mgmt standards and Access Uplift program milestones, as well as enabling the organization to meet CCB wide targets for controls, including successful audits and audit issue validation targets
  • Develop and continuously mature an experienced, right sized and diverse I&AM organization, to support the large scale CCB and Firm Wide Access Management programs and operations.
  • Ensure ongoing automation efforts are delivered both at the CCB and firm wide levels to drive efficiency and continuous monitoring of our Access management controls
  • Drive a culture of Agile Development adoption, including supporting the adaptation and transformation of the TCO organizations alignment with Agile practices
  • Participate in the implementation of the CCB Risk and Controls transformational roadmap, driving overall maturity in the CCB risk organization
  • Develop, participate an deliver monthly risk committee updates, including the CCB Technology Control Committee.
  • Promote innovation within the technology control environment driving control optimization, process efficiency, and improved client experience
  • Strengthen the Banking Technology control environment through education, collaboration, and oversight
  • Collaborate with Audit, Information Risk Management, business control functions, and the Banking Technology teams to drive transparent, measurable, and sustainable control improvements
  • Support Risk & Control Self-Assessment (RCSA) process ensuring issues and related action plans are timely documented, assigned, and resolved
  • Ensure escalation of material issues to senior technology management


This position is anticipated to require the use of one or more High Security Access (HSA) systems.  Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter.  The enhanced screening will need to be successfully completed prior to commencing employment or assignment.


  • College degree, specialized training, or equivalent work experience 
  • Minimum 10 years of technology management experience
  • Minimum 5 years of people leadership experience
  • Must have experience with Identity & Access Management
  • Technology access management, security, risk, and audit experience
  • Strong written and verbal communication skills
  • Experience working with geographically dispersed and culturally diverse teams
  • Proficient with multiple technologies and architectural design principles
  • Ability to establish good working relationships with team members, colleagues, and external organizations
  • Project management experience
  • Demonstrated analytical and problem solving skills
  • Strong organizational skills with ability to effectively multitask
  • CISSP, CRISC, CISA or other relevant certifications preferred
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