Apply Now    

CIB - Operations Manager - Vice President

Req #: 170087984
Location: Mumbai, MH, IN
Job Category: Operations
Potential Referral Amount: 50000 Indian Rupee (INR)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

The primary responsibility of this position is to manage the day to day Operations for the Central Screening unit. The person will in the management of the business deliverables and the team. The role would involve managing 2 or 3 direct reports. The role involves close coordination and working with other client operations sites to ensure business goals and objectives are met
Key Responsibilities would include:-
  • Ensuring BAU Execution to be best in class. Publishing of periodic metrics and tracking reasons for deviation from agreed levels.
  • End to End process responsibility and to be in control of End of day reports, cut-offs and critical reports
  • Responding to routine queries/complaints and ensuring completeness
  • Identify opportunities for process efficiency & implement in a controlled manner
  • Exhibit effective communication with key stakeholders
  • Exercise good judgment and degree of confidentiality
  • Getting the team along to achieve common objective
  • Team management and ensuring the morale of the team is high
  • Work in partnership with Local/Global OCM team for QA Tests, MIS, Audit etc
  • Works directly with senior managers to identify technology, resource and/or process needs.  Identifies opportunities for improvements in the process and recommends solutions
  • Develop an environment of continuous focus on quantifiable productivity and quality
  • Constant and regular review for direct reports.  Set expectations with direct reports, regarding positive motivation and leading through accountability
  • Manage and execute complex projects and ensure that project deliverables are met with the appropriate due diligence and system integration
  • Participating in meetings at the operational and project level, providing continuous feedback on project status
  • Responsible for overall Performance Management and Talent Review process
  • Bachelor’s degree in finance / accounting and M.B.A preferred - 10+ years experience in financial services industry.
  • Experience and a strong working knowledge of various aspects of International Payment Processing Operations are mandatory. (Prior experience and working knowledge of compliance /sanctions screening is a plus)
  • Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.
  • Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time
  • Excellent interpersonal skills necessary to work effectively with colleagues and senior management.
  • Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
  • Excellent written & oral communication skills and Strong analytical skills
  • Sound understanding of risk management, audit methodologies & Fund Transfer Guidelines.
  • Proven ability to build strong business relationships within the site and across the business.
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
  • Ability to use creative problem solving techniques to solve business issues.
  • Develop and lead a team that is responsive to dynamic organizational and operational changes.
  • Strong PC, project management, and analytical skills.
  • Knowledge of MS Access, Excel, PowerPoint, and Word.
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.