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Application Support - Splunk Data

Req #: 170084767
Location: Tampa, FL, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)
J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
 
 
 
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.
 
J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
 
Description
  
The Improve the Bank (ITB) team is made up of technical & self-motivated developers and engineers who passionately care about stability of applications and come up with out of the box solutions. Every team member has end-to-end responsibility including understanding an issue, finding solutions, implementing the solution and then scaling across CIB applications. The individual should have proven skills to produce quality results to support highly critical business needs. Working closely with the development team, application support/operations teams and business users to ensure production environment integrity will be an important part of this function.
 
ITB team manages the strategic initiatives across the CIB Banking applications for synthetic monitoring, Automation, DevOps, cloud adoptability, cyber-security, monitoring automation, capacity management, resiliency, hygiene and more.
 
Objectives
  • Act as a key contributor in the continued development of tools, Frameworks & technique to improve Developer productivity and Quality.
  • Be able to develop and maintain strong relationships with Application Development and DevOps Leadership.
  • Demonstrated expertise in the design of complex cross functional software systems using disciplined software design processes.
  • Solutions to onboard Production management tools to Cloud.
  • Recommend framework to solve generic issues in systems / procedures to avoid recurrences of system or operational failures.  
  • Recommend system changes to reduce required manual intervention in either monitoring or managing system performance/availability.
  • Thought leader on the future technologies used for containers, automation, monitoring, and self-healing.
  • Identify process simplification opportunities for overall reporting environment.  Work with operational reporting team and business partners to automate or simplify existing processes, ensure data quality & consistency.
  • Ability to effectively manage multiple streams of work and to organize self (and others) to deliver in a timely fashion.
  • Ensure that infrastructure and application, as well as IT processes and procedures, meet strict security requirements and comply with IT Risk Management guidelines.  
  • Hands-on, technology-focused developers, who enjoy working through hard technical problems.
Responsibilities
  • Design, prototype, implement and test descriptive and predictive analytics models
  • Work with data engineers to architect and develop systems that can run these models at scale
  • Communicate to technical and non-technical audiences, and contributing modeling expertise as a team player
  • Ability to create visualizations in Splunk and custom queries to manipulate views
  • Integrate data feeds (logs) into Splunk Analyze logs for the all major applications and come up with most affected areas or reoccurring issues
  • Proactively create framework to analyze system performance to ensure high availability and continuity of processing using a variety of tools.
  • Serve as a liaison to Application owners, Production owners and GTI for the strategic initiatives.
  • Document, communicate, and escalate technical issues and articulate business impact either verbally or in writing.  
  • Communicate with various levels of management regarding system issues. Run forums to educate and share best practices and tools to the  CIB production management team.
  • Conduct or participate in independent root cause analysis of system problems.
  • Identify process simplification opportunities for overall reporting environment.  Work with operational reporting team and business partners to automate or simplify existing processes, ensure data quality & consistency.
  • Splunk Enterprise Experience: 2-4 years architecting, configuring, deploying, and customizing the tool, preferably both in supporting the application and utilizing the application for information security monitoring, incident response, and compliance.
  • •Strong algorithmic problem-solving skills including data investigating, testing, debugging
  • Experience in SQL, R, Python to implement statistical models, machine learning, and analysis (Prediction, Classification, Clustering, time series forecasting, regression models, etc.) in big data environment
  • Working knowledge of Testing Frameworks, Maven, & ANT.
  • Working knowledge of the use & administration of GIT, Jenkins.
  • UNIX/Linus and Windows system administration skills are plus.
  • Database administration skills are plus.
  • Monitoring Tools (Geneos, Ausotsys and control-M) knowledge is plus.
  • Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas.
  • Strong communication skills both written and verbal.
  • Self-starter with confidence to drive issues through to completion in highly pressured environment
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