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Digital Technology Portfolio Manager

Req #: 170087633
Location: New York, NY, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)

The online and mobile channels for Chase currently support more than 32 million active customers; 9 million customers interact with us daily, making Chase the most visited banking portal in the US. Within Consumer and Community  Banking, the Digital IT team is responsible for setting and executing strategies that align with business objectives and drive innovation across Chase Online and Mobile, helping to establish the best Digital banking customer experience in the industry. Within this fast-paced, high-talent IT organization, the Portfolio Management organization is the primary point of contact for intake and governance on the $250mm Digital IT book of work.


The Digital IT Portfolio Management team is seeking autonomous, motivated employees to assume the role of Project Manager for the Digital IT Portfolio.  This candidate will be responsible for Demand Management, Project, Product and Scrum Intake Management and Book of Work Planning.  In this role, this candidate will manage processes, maintain governance, and analyze project metrics across the Digital IT organization. This resource should also possess a strong background in PMO, as well as a comprehensive understanding of project prioritization, intake, approval and tracking processes. This resource will create and publish metrics that will be used to make decisions and improve overall Demand Management across Digital IT.


This Project Manager will provide high quality technology governance and solutions that address the growing demands on our business.  They will establish and manage reporting that will improve the efficiency of our Demand Management process. This position requires experience with Clarity and Sharepoint and MS expertise (Excel, Word, and Powerpoint).  This manager may manage other resources, over time.  They will also be managing activities such as project related data collection from multiple lines of business, analysis of the results and decision making that will help to define our Digital Book of Work for each Digital release. In building the Digital Book of Work, this manager will help to assess priorities, work with cross Line of Business partners, analyze business cases and making decisions on what Digital should take into its release management process.  This individual will also present findings and making recommendations to different groups for their action. This resource will need to have strong communication skills as they will work closely with other groups, both within and outside of Digital IT and across numerous business and technology teams.


Primary Responsibilities:

  • Help the team to manage the cross-CCB project intake and Demand Management process working toward continuous improvement, training of all stakeholders and continually increasing throughput
  • Management of governance and standards across Digital IT including standardization onto common PMO toolsets, processes, tracking and reporting
  • Management of the Digital Book of Work planning process
  • Creation, preparation and distribution of weekly Project Management Reporting Packets on Digital Demand.
  • Reporting and analysis of cross-CCB roadmaps and project portfolios against project intake requests evaluating remaining budget and capacity constraints.
  • Capacity Planning (Scrum Intake management) across all Digital technology build teams.
  • Creation of metrics to drive monthly and quarterly team business reviews for Project Intake processes.
  • Formulate and maintain release over release reporting.
  • Manage process improvement to strengthen the service delivery and project delivery teams.
  • Responsible for coaching and mentoring less experienced team members.


  • Bachelor's degree or equivalent work experience &/or specialized training in PMO and Project Management
  • 10 to 15 years of experience in information technology with an emphasis on PMO, governance, oversight, project intake, analytics and reporting with knowledge of Technical Project delivery and Agile methodology
  • Strong knowledge of the CA Clarity PPM Tool, and Jira.
  • Excellent knowledge of the standard desktop applications including the Microsoft suite (Excel, PowerPoint, Word, Project).
  • Strong written and verbal communication skills with senior management and an ability to express thoughts and ideas clearly and concisely.
  • Experience with management reporting, performance analysis techniques and project/process management and improvement.
  • Ability to collect and analyze data, summarize finding and make recommendations.
  • Statistical analysis and/or financial forecasting experience preferred.
  • Detail oriented with strong organizational skills, ability to prioritize work efforts and manage multiple tasks simultaneously.
  • Independent logical problem solver, analytical ability to synthesize data.
  • Ability to lead and manage processes, projects, multiple, concurrent deliverables.
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