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CIB - Operations Manager - Vice President

Req #: 170087058
Location: Mumbai, MH, IN
Job Category: Operations
Potential Referral Amount: 50000 Indian Rupee (INR)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

The candidate will have to manage a team of providing support for multiple Global Core Cash Operations applications across regions The candidate will have a direct reporting line into the Head of the department and will be directly responsible for the day to day operations, including transaction processing, client service and database controls.  The candidate will be responsible for understanding the key metrics and risk components within drive each LOB and manage the team to meet the financial goals and objectives put forth by these LOB's, while partnering globally with the regions where the business operations are located.  The candidate will be responsible for maintaining staff and budget requirements.
Key Responsibilities would include:-
  • Responsible for meeting project deliverables with a high level of timeliness and accuracy
  • Ensure the overall project status is not in RED due to any lapse  or delay
  • Develop an environment of continuous focus on quantifiable productivity and quality.
  • Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
  • Regular reviews of procedures assuring new processes are documented.
  • Identify business knowledge gaps and ensure everyone has ownership of deliverables.
  • Interact with global location managers in an effective and professional manner. 
  • Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment. 
  • Monitors all relevant Management Information System data ensuring all issues have been resolved expediently.
  • Responsible for leading and managing multiple projects
  • Identifies department strategy and goals related to broader organizational goals and direction. 
  • Works directly with senior managers to identify technology, resource and/or process needs.  Identifies opportunities for improvements in the process and recommends solutions. 
  • Constant and regular review for direct reports.  Set expectations with direct reports, regarding positive motivation and leading through accountability. 
  • Develop and lead a team that is responsive to dynamic organizational and operational changes.
  • Accountability for overall Performance Management and Talent Review process. 
  • From a training perspective, responsible for ensuring training is taking place and that it is within budget.
  • Responsible for risk management to the business.
  • Understanding and experience in Agile process is desired.
  • Work experience of  12-15 years in financial service industry with 7+ years of work experience in Cash Management
  • Qualification - Graduate / Post Graduation
  • Any certification in  project management or testing is desirable
  • Project Management/ Implementation experience
  • Working knowledge of various aspects of International Payment Processing Operations.
  • Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
  • Excellent written & oral communication skills
  • Proven leadership and people management skills.
  • Proven ability to build strong business relationships within the site and across the business. 
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
  • Ability to use creative problem solving techniques to solve business issues. 
  • An acute client focus.
  • Strong PC, project management, and analytical skills.    Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
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