JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com
The Global Network Operations Center Network group is responsible for the operational support of the JPMC network/voice infrastructure. The GNOC Manager will lead a team of highly technical network engineers in developing and maturing the Core Network support service. The role is a high touch position that requires extensive knowledge in network and voice support.
The Global Network Operations Center Manager primary mission is to provide technical and process leadership specific to the JPMC Network Infrastructure. The candidate will typically work during dayshift hours, however, will be on call 24 x 7 as escalation for critical production impacting issues or outages. They must provide leadership support on Priority1 bridge calls to drive triage and problem resolution. This includes but not limited to: Playing a key role in defining Service Level Agreements; managing the process that enable meeting or exceeding those SLAs; and participating in post mortem documentation and reporting activities relating to outages and missed SLAs.
The candidate will play a key role in ensuring operational processes are clearly defined, documented, communicated, standardized and are compliant with audit requirements. They will be responsible for engaging external organizations that the Network Operations team supports, and fostering teamwork with partner organizations and/or customers.
The candidate is responsible for creating, analyzing and reporting against business critical metrics. They are responsible for managing resources (Engineering and Capital) using the direction outlined by upper management, as well as the output of the network operations monthly metrics. The candidate must demonstrate the ability to communicate a clear direction for organizational success using information obtained from upper management and the analysis of the monthly metrics.
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