Apply Now    

Product Manager – Digital Payment Products

Req #: 170081178_2
Location: New York, NY, US
Job Category: Digital
Potential Referral Amount: 0 US Dollar (USD)
Qualifications:
The requirements for this role are as follows: 
  • Bachelor's degree required, Master's/MBA degree preferred
  • 7+ years of relevant experience working in a product management or related role
  • Digital product launch and lifecycle management experience required
  • Financial industry and  Payments  background is highly desirable
  • Innovative, forward thinker with strong communications skills required
  • Demonstrated ability to manage multiple initiatives to completion under concurrent, rigorous, and regulatory deadlines in a fast-paced dynamic environment
  • Excellent analytical skills, with the ability to present fact-based recommendations in a clear, logical, and concise way: "tell a story" with data
  • Strong presentation skills and ease with effective communication with all levels of management and partners from a variety of business functions
  • Ability to develop and communicate product development business cases using financial models
  • Passion about digital product and industry
                                                                              
Competencies:
  • Results & Execution
  • Critical Thinking, Risk & Control
  • Culture, Values, & Partnership
Description
The Digital Product organization is a motivated, forward thinking team comprised of high-talent individuals with a singular focus of delivering innovative banking services via the most important platforms of today and tomorrow.   Working in collaboration with all lines of business in JPMorgan Chase- from Retail, Business, Commercial, to Private Bank- we dream it, define it, help build it, and then launch it.   Join our team and see what it feels like to move an entire industry!
 
The Role:
Chase is looking for a Product Manager to be part of Digital Payment Products Team. The vision of this team is to satisfy our customer’s transactional needs through secure, simple and convenient digital technologies, making digital their channel of choice.
                                       
This dynamic position will work in a highly collaborative environment with an ability to influence the future products and services that Chase offers online, mobile, via tablet and other digital platforms.   The position will offer an opportunity to: 
  • Manage and develop digital product(s) across channels (i.e., online, smartphone, tablet, etc.), with a focus on Bill Pay Payments.
  • Engage with and build relationships with multiple LOBs (lines of businesses, e.g., Retail Banking, Business Banking, Private Bank etc.) and other Digital Services areas (e.g., technology, PMO, user experience, operations, risk & control..etc.)
  • Provide direct input into Chase’s Digital Product Development roadmap, including the execution timelines
  • Be part of a team that launches new or first to market digital capabilities that benefit our customers
 
Responsibilities:
  • Develop and maintain the product roadmap/pipeline, gaining input from various stakeholders
  • Monitor against agreed goals and benchmarks, identifying, scoping and finding implementation paths for needed enhancements, and creating remediation plans when needed
  • Act as business relationship manager for the product, working with various internal Chase LOBs
  • Publish monthly dashboards summarizing the overall health of the product, industry and competitive trends and the voice of the customer
  • Develop business cases for new products and product enhancements to enable prioritization and justify investments into new and existing products
  • Conduct periodic product performance reviews with key stakeholders (plan vs. actual, key milestones/deliverables, management focus items, etc)
  • Conduct and maintain an industry assessment that provides detailed insights into the competitive landscape and best practices
  • Monitor the day-to-day and monthly health of the product (scorecards, volumes, problems)
  • Monitor any product change request and assist when required in resolving production related problems
  • Conduct pre-release reviews which could include regression testing and QA to certify the release as production ready
  • Work with 3rd party vendors/ partners to enhance product offering
  • Work with cross-functional partners to strengthen product controls, compliance, and risk environment

 
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.