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Consumer & Community Banking - Oversight & Control - Business Analysis Manager - Vice President

Req #: 170076812_1
Location: Chicago, IL, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

This is an analytical, hands-on AML/KYC SME role that requires solid project management skills within the JPMorgan Chase Consumer & Community Banking (CCB) organization with focus on the Controls agenda, specifically the Anti-Money Laundering (AML), Know Your Customer (KYC) programs that are actively in-progress.


This position requires a strong, collaborative self-starter who can proactively engage a virtual, cross organizational team without the need for heavy direction.  Senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills are key.  This will include providing SME guidance and coordinating with the CCB controls Program/Project Management teams across multiple workstreams, monitoring project progress (risks & issues), preparing and presenting reports for management, analyzing key data, synthesizing, and packaging that information into clear presentations.  This position involves partnering closely with Compliance, Technology, Operations, and the sub-lines of business partners across CCB.
Primary Duties and Responsibilities 
  • Working with sub-LOBs and Operations to provide appropriate KYC/AML SME guidance, or challenge, and ensure consistency (as needed) cross sub-LOBs for AML/KYC deliverables
  • Proactively identify obstacles and collaborate with team to uncover options/solutions to mitigate
  • Liaise with CCB Controls PMO teams to understand the portfolio of projects/worskstreams (including status, issues, risks, etc.) and coordinate across multiple workstreams
  • Partner with the Business to identify operational risks and ensure overall operational readiness and consistency
  • Develop slides / decks for senior management team
  • Analyze key data -- synthesizing, distilling, and packaging that information to present and drive decisions
  • Partner with Technology and Product to help define solutions for AML/KYC Standards and Consent Order deliverables
  • Identify and help implement continuous process enhancements/improvements
  • Identify opportunities to automate or streamline current processes, focus on driving efficiency and improvements in controls
  • Bachelor's Degree required and minimum 8-10 years of experience in Business, Compliance, Operations, Technology, Risk, or Controls
  • Strong mix of AML/KYC Subject Matter Expertise, and project management skills
  • Strong written and oral communication skills
  • Excellent judgment and decision making
  • Ability to resolve conflict & facilitate decision-making, and drive deliverables to completion across multiple stakeholders
  • Experience establishing and managing project plans and key milestone dates
  • Experience with Agile and waterfall software development methodologies
  • Proficient creating senior management presentations using MS PowerPoint
  • Experience matrix-managing resources that are geographically distributed and culturally diverse
  • Proven ability to make complex decisions based on experience, analysis and judgment
  • Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills
  • Proficient in Microsoft Office Suite and experience with Microsoft Project is required
  • Proficient in MS Excel to analyze data, create pivot tables, etc.
  • Working knowledge of Consumer & Community Bank (CCB) IT and its supporting sub lines of Businesses strongly preferred
  • Formal project management training and PMP Certification, not required, but is a plus
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