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Application Support Specialist - Rates

Req #: 170080177
Location: New York, NY, US
Job Category: Technology
Potential Referral Amount: 3500 Pound Sterling (GBP)

About J.P. Morgan Chase & Co.
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.4 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.  Information about J.P. Morgan is available at
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With nearly $20 trillion of assets under custody, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Who are we?

The Rates Production Management team is responsible for the reliability and resiliency of the Rates application stack. Our team interacts directly with Front Office traders and our partners in Application Development and Global Infrastructure teams. The Rates business relies heavily on our software for eTrading with clients, meeting the lending demands of governments and for all other aspects for their business. Our team is in the thick of it, ensuring the trading platforms are available, that any downtime is swiftly remediated and that we avoid repeat failures. We also focus on automation and tooling, to eliminate unnecessary manual effort and to enhance our monitoring capabilities.


Why Join?

It’s an incredible time for our industry and specifically the Rates business, the eTrading revolution continues and will be at the forefront of it. You will be focused on:

       Owning the relationship between Front Office and technology

       Providing first-line support for mission-critical eTrading (including algorithmic trading), pricing, intraday risk and PnL applications

       Developing specialist knowledge in relevant systems, sharing that knowledge with team members and global partners

       Liaising with application development and infrastructure teams targeting on-going development, production activity and release management

       Ownership of major production incidents, working closely with other technology teams in order to resolve business-impacting issues

       Pro-actively improving the quality of systems and service, and increase business value

       Upholding and championing bank and Production Management policies, procedures and standards

       Managing projects through to completion, adhering to project-management best-practices

       Bringing a DevOps mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale


Who are we hiring?

We are looking for an outstanding Production Support Engineer with experience working in a fast paced, high pressured environment, ideally within financial services or a large-scale technology firm.


       You have experiencing working within eTrading, Pricing or Risk functions

       You understand the incredibly demanding nature of the trade floor, or you are eager to experience it

       You have a thirst for knowledge  and want to expand your technical and business knowledge

       You have experience working with a variety of platforms, including UNIX/Linux

       You understand networking technologies and have an interest in low latency trading

       You are capable of writing SQL queries and understand how relational databases work

       You can script/automate or have a development background

       You can manage demanding clients constantly evolving needs

       You can think quickly and logically under pressure, understand and fix problems in a fact-paced environment

       You understand the principles of ITIL and can use them to effectively protect and govern our production environment


Candidate would be expected to:
  • Act as regional escalation for all day-to-day issues impacting the plant
  • Create, drive and manage KPIs and real-time monitoring dashboards to ensure optimal system performance
  • Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes
  • Ensure quality management of incidents and proactive follow-ups to issues
  • Engage and collaborate with a diverse set of stakeholders and partners – external vendors, internal application development and support teams, infrastructure teams , and business stakeholders to name a few
  • Help drive platform evolution – leverage past experience in KDB or similar large scale data capture / analysis tools
  • Manage the on-boarding of new applications/functions to the platform
  • Ensure resiliency of the platform through managed DR/SR/HA events.  
  • Identify and partner with development staff to eliminate single points of failure in the environment
  • Collaborate with teams distributed globally, including a 24x5.5 team located in India
  • Candidate should be familiar with ITIL support methodologies and concepts (Change, Incident, Problem, Event, Configuration management etc) and have a proven track record of achieving the above in prior roles  
  • The Ideal candidate would have experience working in a production support/devOps capacity for 1+ years 
    Tech skills:
  • Perl/Unix Shell Scripting
  • SQL skills - Sybase, MS-SQL and Oracle
  • Monitoring software - Geneos, Splunk, APM
  • Familiarity with basic networking concepts TCP/ FTP
  • KDB+ database experience (or similar ‘big data’ analysis tool) a significant plus
  • Past development roles / skills a significant plus   - in particular Python or Java programming
  • Past experience in Java a plus
    Soft Skills:
  • Strong written and verbal communication skills
  • Problem solving skills - natural inclination towards problem resolution
  • Self-driven & proactive
  • Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
  • Problem solving - Ability to understand complex component/system/service interactions and look for causes and provide solutions.

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