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Senior Accessibility Specialist

Req #: 160125812
Location: San Francisco, CA, US
Job Category: Digital
Potential Referral Amount: 1500 US Dollar (USD)

About Chase:
Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
Position Overview:
We are looking for a knowledgeable and resourceful Accessibility Lead for the JPMorgan Chase Electronic Communications Accessibility Team. The ideal profile is sensitive to the electronic communications access needs people with disabilities have, but we are also looking for an individual who will complement the team in ways we haven’t even imagined.
The Accessibility Specialist is responsible for identifying and suggesting potential solutions for accessibility barriers based on the W3C WCAG 2.0 standards as well as compliance with the ADA, Section 508, and other accessibility related laws. This person also contributes to efforts aimed at delivering accessible apps/ content on mobile platforms and documents like PDFs.
The ideal profile will:
  • Be well-versed in a variety of common electronic communication accessibility barriers people with hearing, physical, speech, cognitive, and vision disabilities experience
  • Be able to suggest testable solutions designed to integrate with a dynamic code base
  • Be capable of conducting comprehensive accessibility testing against the WCAG 2.0 Level A & AA Success Criteria and federal requirements using the following methodologies: visual analysis; automated scans; screen reader reviews; color sampling; keyboard only; browser plug-ins; and code reviews.
  • Command a keen sense of dynamic UI coding and design to understand when less is more and when it’s not from both an accessibility and usability perspective
  • Have excellent project management and organizational skills and be able to work collaboratively and productively with diverse teams and alone
  • Posses a strong command of the English language in written and verbal communications
  • Be able to teach methods & techniques for addressing accessibility barriers in a variety of forums
  • Have broad electronic communications accessibility knowledge, UI development and design experience, compassion, and organizational abilities
  • Vastly improve the experience people with disabilities have when encountering any form of electronic communications JP Morgan Chase provides
Key Responsibilities include:
  • Conduct comprehensive accessibility analysis on various forms of electronic communications.
  • Perform accessibility analysis on wireframes or mock-ups to identify potential barriers and violations
  • Prepare detailed reports documenting identified violations with suggested solutions, including code examples, based on the existing design
  • When an existing design cannot be remediated, provide interface design recommendations with firm conviction and a gentle touch, while carefully reading people so you’ll always know the right balance of each
  • Conduct analysis of reports from automated accessibility scans
  • “Synergize” with our exceptional accessibility team, interaction designers, developers and multi-media specialists to further improve information architecture, site navigation, labels, and other design elements to improve accessibility
  • Interface with key stakeholders from various quarters to explain electronic communication accessibility barriers and potential solutions in everyday language as well as tech speak
  • 5 + years of electronic communications accessibility analysis, design and development experience in large and highly dynamic environments
  • Related assistive technology knowledge and experience with JAWS, NVDA, and/or Window Eyes screen readers
  • Solid knowledge of HTML4 & 5, ARIA, JavaScript, AJAX, Java and .net coding techniques, as well as US ADA, Section 508, and W3C WCAG 2.0 standards
  • Strong understanding of accessible user interface design practices and principles a must—better still if you can demonstrate experience relating to Internet or mobile usability/accessibility research
  • B.S. or Masters Degree in information technology, human computer interaction, or related field considered an advantage. Equivalent experience accepted
  • Extensive knowledge of electronic communication accessibility barriers, as well as strong organizational skills are both central to the position 
  • Solid experience with MS PowerPoint, Word, and Excel a must. Knowledge of Compliance Sheriff, Photoshop, SharePoint, Documentum, CQ5 (or others CMTs) and iRise (or other prototyping tools) are additionally advantageous
  • Strong communication, critical thinking, and creative problem-solving skills required
  • Strong techniques and methods for group facilitation and consensus building
  • Ability to work independently, in a team, and with or without direction is imperative
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