JP Morgan Chase is undertaking an aggressive digital transformation agenda within the Consumer and Community Bank (CCB) which serves over 50 million customers, and which builds on the success of the current mobile and online service offerings. JPMC is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position JPMC as the undisputed leader in digital financial services and payments and to enable JPMC to deliver the highly personalized, real time experiences that customers increasingly expect.
The newly formed Digital AD Operate team is responsible for triaging, troubleshooting and solutioning/designing for issues impacting the Chase.com and Chase Mobile platforms.
This role will help provide support for production systems and applications in Consumer and Community Banking (CCB), specifically supporting Digital applications. Teams stationed in both US and India provide a 24/7 support model.
Application Support & Monitoring:
Participate and ensure RCA (root cause analysis) activities on client impacting incidents are executed and action items are assigned / completed.
Provide expertise and support during critical incidents, interfacing with all impacted groups to better manage the message.
Chronic issue coordination and leadership.
Guidance to all staff involved and vendors in driving a coordinated approach for results.
5+ years Application Production Support
Should be able to provide 24/7 on-call support
Proven experience in incident/problem management.
Experience with log analysis and monitoring tools such as SPLUNK, DynaTrace, Opnet
Understanding of the Java/J2EE technology stack and web technologies
5+ years experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, etc.)
1-3 years experience in UNIX shell, Perl, Python, or similar scripting languages.
1-3 years experience in mobile application development (iOS and/or Android)
Experience with Unix/Linux, JDBC
Experience with relational databases such as DB2
Knowledge of queue technologies, such as MQ/JMS
Strong XML technology experience (XSD, XPath, XQuery, XSLT, etc.)
Experience with Capacity and infra planning
Excellent communication skills, both verbal and written, with the ability to lead/manage large conference calls. Comfortable providing clear problem descriptions and guidance to business users in a time critical environment.
Ability to be proactive with a strong bias for action, naturally inquisitive, and bias for continuous improvement of practices / process.
Excellent influence, negotiation and presentation skills.
Experience in working with cross line of business teams, Outside Service Providers and Partner Organizations.
Experience with Incident Management methodologies, systems and tools.
Outstanding interpersonal skills and ability to establish strong relationships with all levels of management.
Solid understanding of the major functionality bundled into a release, both from a technology and business point of view.
Strong knowledge of relevant applications and development life cycles.
Experience working with geographically distributed and culturally diverse work-groups.
Strong desire to learn new technology.
Ability to work independently as a self-starter, and within a team environment. Comfortable in a fast dynamic environment with an ability to handle multiple tasks simultaneously.
Working knowledge of Microsoft products, including Outlook, Word, Excel, and PowerPoint.
Banking and/or financial services industry experiences a plus.
The ability to work on-call nights/weekends as needed.
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Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.