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Corporate – Global Business and document services – Equipment Operator – Analyst

Req #: 170080084
Location: London, ENG, GB
Job Category: Admin & Facilities Services
Potential Referral Amount: Pound Sterling (GBP)
Role
 
GBDS Print Operator will provide high quality print production duties in a timely manner to ensure all related tasks are managed to meet the LOB’s requirements. To demonstrate pride and professionalism in all aspects of customer service, providing flexible and responsive assistance to clients and colleagues putting the customer / client first and foremost. The role requires a can do attitude with a flexible approach and using own initiative providing print solutions to the LOB’s, working as a team to support the GBDS operation within the General Services Department.

Operational efficiency - Print

  • Ensure all aspects of job requisition / instructions and other relevant information is checked and correct prior to production
  • To monitor and control the production workflow and allocate job request to operators to meet deadlines
  • To operate all production equipment to the highest standards, in line with job specification or user specification including but not limited to:
    • Xerox printer equipment
    • Laminator, auxiliary machines and wire punch
  • Demonstrate a expert knowledge of all software packages required to manipulate printfiles and colour calibration using a variety of software packages including:
    • Free Flow Make Ready
    • WFX
    • Microsoft Office suite
    • Adobe Acrobat
  • To advise users and staff on the appropriate methods of production and provide technical support and advice where necessary
  • To quality control all shift finished production work ensuring any mistakes are corrected in line with user specification before delivery to the end user.
  • Gain a good understanding of client business and share this knowledge with all employees
  • To monitor stock levels of consumables and paper and order accordingly to maintain minimum and maximum stock levels.
  • To place service calls with print and finishing equipment suppliers when required 

Continuous improvement

  • To comply with the Procedures Manual, SLA’s and H&S regulations
  • Review client feedback and unit performance information 

Administration

  • Demonstrate an expert knowledge of the operational software packages
  • To ensure all copies are accounted for and are reconciled with the meter readings
  • To comply with the Procedures Manual and Service Level Agreement
  • E mail, phone and face to face communications to respond to clients requests/questions 

Health & Safety

  • Comply with recommended Health and Safety policies
  • Be aware of and maintain safe working practices related to H&S and COSSH regulations 1988

Personal Standards

  • Consistently live the JP Morgan corporate values
  • To be outwardly professional toward all clients and colleagues
  • Always to treat colleagues with courtesy and respect
  • Manage any service issues to resolve before required escalations
  • Adhere to the required dress code and be punctual in your attendance
Knowledge, skills and experience required
  • Ability to consistently live the JP Morgan corporate values whilst  been outwardly professional toward all clients and colleagues
  • Adhere to and follow the GBDS standards (SOP’s and Job Aids) and risk controls
  • Time management and organizational skills
  • Pc and people skills
  • Print experience and knowledge of industry standards
  • Experience with handling client requests and managing product and service expectations
  • Organized and efficient with self-motivation

 

Responsibilities

  • Excellent time keeping and attendance across the JPMC campus
  • Flexible approach to ensure staff/service coverage, supporting changes to process/volumes or demands placed on the service
  • Client focused approach
  • Report any incidents or potential risks
  • Build internal working relationships with users and Lob’s
  • Ensure the department and working area runs efficiently, work areas are tidy and free of unwanted/personal items
  • Offer print solutions to meet the clients request with a cost effective approach
  • Risk and controls measures are adhered too preventing any service issues/breaches
  • Any reasonable ad hoc duties as required to support the LOB within the GBDS remit/General Services
About J.P. Morgan’s Corporate & Investment Bank
 
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at www.jpmorgan.com.
 
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
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