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Merchant Services - Business Testing Project Manager Sr.

Req #: 170069049
Location: Dallas, TX, US
Job Category: Project Management
Potential Referral Amount: 0 US Dollar (USD)
JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone.   For more information, go to

Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
The Merchant Services Business Engineering group provides centralized prioritization, planning, design, and execution leadership &support for large, complex, technology-dependent programs & projects that cut across Merchant Services business and functional units. As a key area in the project delivery lifecycle, the Business Testing group partners across Merchant Services business units to define strategies and approaches for QA & User Acceptance Testing activities, as well as setting and stewarding sound quality assurance methodologies.
As a Business Testing Manager Sr. you will be responsible for directing and managing all test planning and execution activities throughout the project delivery lifecycle across the JPMorgan Chase Consumer & Community Banking (CCB) organization with focus on Merchant Services.
This position requires a strong self-starter who can proactively engage a virtual, cross organizational team without formal direction, and who has senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills. You will manage projects from requirements through post implementation, working within Agile and Waterfall methodologies. This will include coordinating resources (staff, equipment, vendors and consultants) across one or more projects, monitoring project progress (risks & issues), test planning, test data preparation, test execution,
defect management, preparing and presenting progress reports for management, collecting, documenting and archiving all required testing artifacts.
  • Direct one or more large projects, multiple mid to large project or other process improvement initiatives through the entire Project Delivery Life Cycle (PDLC) using standard project processes and tools
  • Define and drive program/project test strategy for alignment and execution by the test teams
  • Lead all aspects of Merchant Services readiness for Business and IT systems implementations, ensuring the delivery of a quality program/project
  • Direct all UAT test activities, monitor progress, track project plan, issues, risks, and set testing priorities
  • Escalate project issue and risks appropriately, and drive them to resolution
  • Partner with key IT and business parties to ensure effective use of methodologies and communicate test strategies, test results and performance through testing teams
  • Partner with Technology and Product to define approach for build phase and/or scripts; maintain master plan and dates for the build phase from start of build to completion
  • Ensure that problems are properly documented and that defects are addressed, minimizing defect deferrals
  • Communicate with senior management to understand needs, communicate status, and resolve conflict
  • Develop and maintain quality assurance standards and processes; manage quality improvement activities
  • Identify, create, execute critical business End-to-End processes
  • Establish, maintain and manage strategic business and IT relationships
  • Drive root cause analysis for business testing gaps and implement solutions to prevent recurrence
  • Identify and document industry best practices and drives adoption within the business test teams
  • Develop and deliver standard and ad hoc reports and presentations for management and stakeholders
  • May manage a team of UAT managers / leads / analysts in a direct or matrix environment
  • Manage the creation of both Manual and Automation testing
  • Manage project communications & status reporting (e.g. project performance metrics/KPIs)
  • Proactively identify obstacles and collaborate with team to identify options/solutions
  • Collect and store all required compliance artifacts for the project across the project life cycle
  • Bachelors degree in Business or related field and/or experience
  • A minimum of 10+ years of experience in Quality Assurance, Program or Project Management capacity in IT or Business environment; Consumer banking/credit card experience is preferred, but not required.
  • Working knowledge of Consumer & Community Bank (CCB) IT and its supporting Lines of Businesses strongly preferred
  • Experience with Agile and Waterfall software development methodologies
  • Demonstrated experience in leading cross-line of business projects and initiatives
  • Extensive experience establishing and managing program/project test strategies and key milestones
  • Strong leadership skills with proven ability to influence change and communicate with diverse stakeholders
  • Excellent relationship and communication skills, highly collaborative - can build rapport and credibility
  • Proficient creating senior management presentations using MS PowerPoint
  • A demonstrated bias for action, creative problem-solving, and achieving fulfillment by "creating order out of chaos"
  • Excellent verbal and written communication skills as well as effective meeting facilitation and presentation skills
  • Experience managing resources that are geographically distributed and culturally diverse.
  • Intermediate to advanced project management skills
  • Proficient in Microsoft Office application suite and familiarity with Microsoft Project is required
  • Exceptional project and process management skills
  • Demonstrated Direct people management experience of exempt-level population, including coaching & development, prioritization, managing capacity, and giving feedback
  • Demonstrated ability to manage multiple, strategic client relationships at the Executive Level
  • High degree of initiative and autonomy but must be able to function successfully as part of a team (in person and virtual)
  • Honed consulting, influence, and negotiation skills to achieve desired outcomes
  • Innovative and creative thinker; able to generate new ideas; forward-thinker; thought-leader
  • Ability to resolve conflict & facilitate decision-making
  • Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills
  • Able to manage time effectively, prioritize and escalate appropriately
  • Strong attention to detail, follow-through and results oriented
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