JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of > $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.
End User Services (EUS) delivers measurable business value by providing core desktop technology solutions that meet business demand while realizing cost efficiencies. EUS works with our Line of Business partners to develop standardized, resilient operating environments and implement a global technology strategy for the firm's 200,000+ workstations and 40,000+ remote access users. We oversee important tasks, including: incident management, user management, security access and controls, work order management, media management, application and business data recovery, and disaster recovery.
JP Morgan Chase Global Technology Infrastructure organization is seeking a head of Real Time Communications Product Engineering.
This is an extremely dynamic and innovative role requiring a senior candidate who lives and breathes collaboration technology (Voice, Multimedia, Conferencing, Session Management etc ). Understanding the regulatory, compliance, and business use cases within institutional and retail environments is key to this role. We are looking for a strategic engineering and thought leadership candidate who can help us take our platform to the next level.
The Product Engineering Lead will be accountable for the engineering of solutions and strategy across the whole Real Time Communications group. They will work in close partnership with their counterparts in the End User Services Architecture group and other key strategy and engineering stakeholders. They will also work closely with their peers who lead the build and operate functions of the Real Time communication group.
Responsibilities will include but not be limited to:
Leading engineering initiatives, defining the global engineering strategy and associated technical roadmaps, and importantly leading a highly valued engineering team across multiple sites
The following real-time collaboration services will be in scope:
- Real Time Telephony communications. Session Management and Session Initiation Protocol ( SIP )
- Telepresence and multi-media conferencing. Trading floor dealer-board telephony technologies.
- Voice recording solutions and industry based regulatory demands.
- Conferencing (internal and external)