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Real Time Communications Product Engineering Lead

Req #: 170067522
Location: Jersey City, NJ, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of > $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
 
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.
 
End User Services (EUS) delivers measurable business value by providing core desktop technology solutions that meet business demand while realizing cost efficiencies. EUS works with our Line of Business partners to develop standardized, resilient operating environments and implement a global technology strategy for the firm's 200,000+ workstations and 40,000+ remote access users. We oversee important tasks, including: incident management, user management, security access and controls, work order management, media management, application and business data recovery, and disaster recovery.
 
JP Morgan Chase Global Technology Infrastructure organization is seeking a head of Real Time Communications Product Engineering.
 
This is an extremely dynamic and innovative role requiring a senior candidate who lives and breathes collaboration technology (Voice, Multimedia, Conferencing, Session Management etc ). Understanding the regulatory, compliance, and business use cases within institutional and retail environments is key to this role. We are looking for a strategic engineering and thought leadership candidate who can help us take our platform to the next level.
 
The Product Engineering Lead will be accountable for the engineering of solutions and strategy across the whole Real Time Communications group.  They will work in close partnership with their counterparts in the End User Services Architecture group and other key strategy and engineering stakeholders.  They will also work closely with their peers who lead the build and operate functions of the Real Time communication group.
 
Responsibilities will include but not be limited to:
 
Leading engineering initiatives, defining the global engineering strategy and associated technical roadmaps, and importantly leading a highly valued engineering team across multiple sites
The following real-time collaboration services will be in scope:
  • Real Time Telephony communications. Session Management and Session Initiation Protocol ( SIP )
  • Telepresence and multi-media conferencing. Trading floor dealer-board telephony technologies.
  • Voice recording solutions and industry based regulatory demands.
  • Conferencing (internal and external)
The successful candidate will be extremely detail oriented, have excellent prioritization skills, very strong written and verbal communications skills and wide range of technical knowledge about the challenges unique to the engineering and deployment of technologies they are responsible for. It will be particularly critical that the person has demonstrated the ability to create and articulate a firm-wide strategy at scale for industry leading products in the Unified Communications realm, creating an inclusive and coherent strategy that will allow the firm to benefit from the latest in technical innovation in this space.
 
We are looking for a candidate who has industry leading innovative technology expertise and is willing to take on new challenges, as our infrastructure may move in technical directions that will evolve from the vision we foresee today. The ability to lead and work in a dynamic, global team oriented environment is key to this position.
 
Key Responsibilities:
  • Customer and partnership relationships
    • Develops key relationships and collaborates with their peers in Real Time Communication group, Global Technology Operations, Global Real Estate and Lines of Businesses through regular interlock sessions.
    • Drives adoption of services and creates a strategic engineering roadmap plan.
    • Develops strategic relationships with key vendors globally and identifies cost efficiency opportunities.
    • Acts as single point of contact for Real Time Communication Unified Communications engineering.
  • Service and technology roadmap inclusive of engineering and deployment
    • Goes to market and evaluates new Unified Communication solutions that meet business requirements. Develops logical and physical designs of all new Unified Communication technologies, championing new ways of thinking.
    • Build a diverse relationship with major technology companies, keeping abreast of technology trends and market direction.
  • Business oriented mindset
    • In addition to strong technical skills the candidate will be required to have a business mindset, with a focus on leveraging innovation to drive efficiencies.
    • Comprehension of the end to end product expense lifecycle as part of the innovation process.  
Qualifications / Experience
  • 10+ years of experience in Information Technology, with an emphasis on Unified Communications and it’s interoperability with blended technologies, including trading dealer-board solutions and integration into desktop solutions.
  • Demonstrate service management experience with the ability to incorporate service, engineering and project management demands.
  • Existing experience of telephony PBX environments. Understanding of dial plan schemes, trunking, reporting of usage and capacity metrics.  Experience in adapting various systems and customer environments to converged technologies.
  • Extensive knowledge in VoIP transport such as, H.323, SIP, call admission and control mechanisms, Integration of cross platform technologies, centralization of call processing and network policy enforcement (i.e. QoS).
  • Develop integrated monitoring solutions, correlating cross-platform events.
  • Good understanding of Network technologies and their relationship with the Unified Communication solutions.
  • Ability to multi-task and meet conflicting demands and deadlines.
  • Strong people management and leadership skills.
  • Advocate of risk management, driving controls based mindset.
  • Excellent verbal and written communication.
  • Strong negotiation and vendor service management skills.
  • Excellent financial management and control skills.
  • Excellent relationship management skills.
  • Strong planning and organizational skills.
  • Experience working with culturally diverse teams / vendors across a global geographic footprint.
  • Experience in leading technology-based initiatives with differing priorities based on the line of business client.
This position is anticipated to require the use of one or more High Security Access (HSA) systems.  Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter.  The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
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