Apply Now    

Application Support Analyst - KDB

Req #: 170074955
Location: London, ENG, UK
Job Category: Technology
Potential Referral Amount: 3500 Pound Sterling (GBP)



We currently have an opening for a Senior Application Support Analyst within our Market Data Services group.

The role will focus on supporting a tick store environment which consists of high performance Linux systems, direct exchange feeds, and a market data platform that is based on the KDB and One Market Data product suite. The team is also accountable for maintaining a number of other critical market data platforms within the bank.

The individual must have exceptional troubleshooting skills, work well in a team environment and will be responsible for leading efforts such as implementing production changes, communicating and interacting with lines of business on issues or outages, coordinating exchange-driven changes, developing tools to streamline production support processes and providing resolutions to production issues.


The role involves working a shift pattern to cover core trading hours and some weekend work will also be required.

Key Elements of role:

•Able to work with minimum independence and collaboratively with others in delivering thorough results to assigned projects, tasks, production incidents and troubleshooting efforts.

•Able to partner well with technology teams across functions and regions to achieve desired outcome 

•Strong desire to share knowledge, ideas and solutions with immediate team as well as teams across disciplines.

•Participate in deep technical discussions, being open to different points of view and deliver upon agreed solutions

•Able to troubleshoot complex problems relating to Linux systems, market data feeds, real-time/historical tick databases, network and applications.

•Attention to detail and strong analytical skills.  Proactive when dealing with issues.

•Promptly and proactively respond to user inquiries, able to multi-task in high pressure situations

•Strong written and verbal communications skills.

•Customer focused work approach

•Adheres to operational and technical standards, best practices, processes and procedures (problem/change/release/request/procurement management; incident/service/time reporting)

•Team Player



We are looking for high achievers who are focused on delivery and clients, are good communicators and who feel the role sounds interesting and stimulating. 


Desired skills:

•Experienced in managing a production environment and disciplined in following established protocol for release management, change management and incident management.

•Experience supporting a large KDB and/or One Market Data platform that processes and stores a high volume of market data across asset classes

•Hands on experience of supporting a large Linux (RedHat) deployment and troubleshooting system problems. Familiarity with kernel fine tuning parameters an added advantage.

•Experience of working with exchanges, direct feeds and Market Data Intermediaries (e.g. Reuters and Bloomberg)

•Good understanding of NUMA architecture based systems

•Scripting Languages – Perl, Python

•Understanding of TCP/IP stack, various routing delivery mechanisms, and switch and routing topologies

•Hands-on experience with monitoring system, such as ITRS Geneos and similar products


About JPMorgan Chase & Co.

J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion.  The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its J.P. Morgan and Chase, and WaMu brands.


J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.

J.P. Morgan is an Equal Opportunity Employer.

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.