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OperationsTeam Leader - KYC Operations Day 2 Review

Req #: 170070149
Location: Bangalore East, KA, IN
Job Category: Operations
Potential Referral Amount: 20000 Indian Rupee (INR)

Position Summary

The primary responsibility of the Know Your Customer (KYC) Team Leader is to oversee a team of non-exempt KYC specialists.

The KYC Team Leader will:

§  Provide guidance, coaching, development and leadership

§  Oversee staff training and performance reviews

§  Participate in the selection, promotion, and performance management of staff as required

§  Focus on meeting daily productivity and quality goals

 

The KYC Team Leader must have excellent customer service standards to define, analyze, and resolve customer inquiries and escalations and must be able to closely manage day to day operations of the department.

The KYC Team Lead reports to the KYC Team Manager (Division Leader).

Principal Duties and Responsibilities

  Duties

§  Responsible for the performance management, discipline and termination of employees within their assigned team

§  Perform day to day management of a team of KYC Specialists, including coaching and providing ongoing performance feedback

§  Track performance of individual team members over time to evaluate performance, learning and capability

§  Explain work process and procedures; organize work flow

§  Effectively address any service issues that might be escalated by either internal or external customers

§  Perform Quality Assurance reviews of the KYC Specialist’s output and provide feedback on the findings

§  Identify special training needs that may benefit the KYC Specialists

§  Proactively highlight potential issues to management and Compliance

§  Drive process improvements and implement process changes as necessary

§  Identify root causes, understand connections and implications and evaluate alternatives

§  Identify ways to improve processes

§  Interpret information in new and novel ways to better support the risk function and protect the firm

§  Take action independently and move forward without clear instruction or close supervision

§  Seize opportunities to make progress and or improve process

§  Make decisions that are effective and well-grounded based on data, insight and experience

§  Make sound decisions in the best interest of the bank and coach others to do the same

§  Exhibit the highest standards of customer service to our internal and external customers

§  Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices

§  Provide information that the KYC Specialists need to know to do their jobs

§  Organize work flow and distribute work appropriately

§  Provide objective feedback to the KYC Specialists to encourage and support ongoing development

§  Participate in regular RCSAs (Risk and Control Self Assessments) to ensure appropriate controls are in place to mitigate risk and pass audits

 

Knowledge, Skills and Experience

§  Graduate with around 3 to 4 years of experience, including Data Processing and People Management (minimum of 1 year).

§  Demonstrated ability to develop, manage, coach and motivate teams

§  Previous experience in AML, Compliance, Fraud, KYC or Operational Risk an advantage

§  Knowledge of banking products

§  Proven leader of process and organizational change

§  Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing

§  Strong communication and presentation skills

§  Competent in mainframe and PC based systems, with a strong proficiency in MS Office

§  Excellent problem solver

§  Ability to cope with change; comfort with ambiguity

 

Candidates should be flexible to work in night shifts (timings might vary according to process requirements)

Position Summary

The primary responsibility of the Know Your Customer (KYC) Team Leader is to oversee a team of non-exempt KYC specialists.

The KYC Team Leader will:

§  Provide guidance, coaching, development and leadership

§  Oversee staff training and performance reviews

§  Participate in the selection, promotion, and performance management of staff as required

§  Focus on meeting daily productivity and quality goals

 

The KYC Team Leader must have excellent customer service standards to define, analyze, and resolve customer inquiries and escalations and must be able to closely manage day to day operations of the department.

The KYC Team Lead reports to the KYC Team Manager (Division Leader).

Principal Duties and Responsibilities

  Duties

§  Responsible for the performance management, discipline and termination of employees within their assigned team

§  Perform day to day management of a team of KYC Specialists, including coaching and providing ongoing performance feedback

§  Track performance of individual team members over time to evaluate performance, learning and capability

§  Explain work process and procedures; organize work flow

§  Effectively address any service issues that might be escalated by either internal or external customers

§  Perform Quality Assurance reviews of the KYC Specialist’s output and provide feedback on the findings

§  Identify special training needs that may benefit the KYC Specialists

§  Proactively highlight potential issues to management and Compliance

§  Drive process improvements and implement process changes as necessary

§  Identify root causes, understand connections and implications and evaluate alternatives

§  Identify ways to improve processes

§  Interpret information in new and novel ways to better support the risk function and protect the firm

§  Take action independently and move forward without clear instruction or close supervision

§  Seize opportunities to make progress and or improve process

§  Make decisions that are effective and well-grounded based on data, insight and experience

§  Make sound decisions in the best interest of the bank and coach others to do the same

§  Exhibit the highest standards of customer service to our internal and external customers

§  Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices

§  Provide information that the KYC Specialists need to know to do their jobs

§  Organize work flow and distribute work appropriately

§  Provide objective feedback to the KYC Specialists to encourage and support ongoing development

§  Participate in regular RCSAs (Risk and Control Self Assessments) to ensure appropriate controls are in place to mitigate risk and pass audits

 

Knowledge, Skills and Experience

§  Graduate with around 3 to 4 years of experience, including Data Processing and People Management (minimum of 1 year).

§  Demonstrated ability to develop, manage, coach and motivate teams

§  Previous experience in AML, Compliance, Fraud, KYC or Operational Risk an advantage

§  Knowledge of banking products

§  Proven leader of process and organizational change

§  Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing

§  Strong communication and presentation skills

§  Competent in mainframe and PC based systems, with a strong proficiency in MS Office

§  Excellent problem solver

§  Ability to cope with change; comfort with ambiguity

 

Candidates should be flexible to work in night shifts (timings might vary according to process requirements)

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