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Consumer Banking Specialist - Manila and Cebu

Req #: 170009452
Location: Taguig City, 00, PH
Job Category: Customer Service
Potential Referral Amount: 10000 Philippine Peso (PHP)

Company Overview

 

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.

                                     

It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.

 

JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world for the Firm’s Consumer and Community Banking and Corporate and Investment Bank lines of business. The Global Service Center currently occupies nearly 1MM square feet of real estate across four buildings, two cities (Metro Manila and Cebu) and provide employment for over 14,000 Filipinos.

 

Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

 

Job Description

 

The Consumer Banking Specialist is responsible for providing outstanding service to our customers by providing timely resolutions to their queries.  They will correspond with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues.

 

The Consumer Banking Specialist is expected to be the bank's advocate; being a dynamic and clear communicator is required to strengthen confidence and relationship with the firm.  The ability to interact in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism is crucial to this role. 

• Must be willing to work in an environment that requires 100% phone-based customer interaction.

 

• Proficiency with basic computer functions, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.

 

• Completed at least 2 years in college or 2-year vocational/certificate course or high school graduate with 1 year relevant work experience.

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