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Program Release Manager

Req #: 170074225
Location: Columbus, OH, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
Job Description:
  • Lead Operations Technology (OPT) Coordinated Release efforts from Release scope planning through post deployment
  • Guides Release program to transform Release Management Planning and Execution championing efficiencies, controls and quality release management procedures.
  • Work with Release Leads across the firm to provide key release information on release status, logistics, and execution. Partner to mitigate any release risks throughout timeline.
  • Submits all required CR documents to CCB Central Release Management team
  • Assures release follows the defined release and deployment processes
  • Leads CTO release review sessions and holds weekly release status meetings with cross OPT resources
  • Leads large complex technology releases containing multiple, diverse projects and technologies targeting a specific delivery window while maintain controls to prevent customer impacts
  • A Program is defined as a LOB scale endeavor requiring multiple independent workstreams to accomplish a defined result
  • Leads LOB release programs from commitment through post- implementation
  • Establishes release status, deadlines, deployment plan and supports incident management
  • Monitors release KPIs and provide post-release reporting. Monitors actions for continuous improvement
  • Ensures project is completed in accordance with all Risk, Architecture and other relevant Firmwide guidelines
  • Responsible for coaching and mentoring less experienced team members
  • Role may also include people management responsibilities
  • Self-starter with a proven track record in technology program and project management, process development and implementation
  • Style that promotes a culture of collaboration and teamwork
  • 8 – 10 years technical background with deep understanding in a broad variety of technologies
  • Excellent communication skills, both written and verbal, and ability to communicate at all levels
  • Process-oriented in order to maximize efficiencies within the technology organization
  • Strong interpersonal skills with the ability to build relationships across all levels and influence key stakeholders
  • Strong analytical skills and ability to present complex topics in a simplified way
  • Able to work collaboratively with teams across multiple business lines and geographies
  • Comfortable working in an extremely fast paced environment, meet deadlines and prioritize accordingly
  • A pragmatic problem solver and “out-of-the box” analytical thinker that is capable of challenging the operating norm and making recommendations
  • Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency and attention to detail
  • Ability to generate support from a wide-range of stakeholders and create a strong network of relationships among peers, internal partners and external constituencies
  • Ability to facilitate meetings with SMEs and management
  • MS Excel and MS PowerPoint
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